The WASPA Code of Conduct (10.0)

Wireless Application Service Providers’ Association

Version 10.0 (2010-10-13)

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Other versions of the WASPA Code of Conduct can be found on the CoC Archive Page.

1. Introduction

This document is a code of practice governing the members of the South African Wireless Application Service Providers’ Association (WASPA). It is binding on all members and contains accepted procedures to be followed in the event of a complaint lodged against any WASPA member.

1.1. About WASPA

WASPA is an independent, non-profit organisation representing the interests of organisations providing mobile application services in South Africa. The Association aims to provide a neutral forum for members to address issues of common interest and interact with industry stakeholders, network operators and government bodies. WASPA aims to ensure that end-users receive world-class services and industry participants earn a fair return on their investments. The association was founded in August 2004.

Membership of WASPA is voluntary. Voting members are required to have an existing business relationship with one or more of the network operators. All members are required to accept the WASPA Code of Conduct and related procedures as binding.

1.2. Objectives of the Code of Conduct

The primary objective of the WASPA Code of Conduct is to ensure that members of the public can use mobile services with confidence, assured that they will be provided with accurate information about all services and the pricing associated with those services. The Code aims to equip customers and consumers with a mechanism for addressing any concerns or complaints relating to services provided by WASPA members, and a framework for impartial, fair and consistent evaluation and response to any complaints made.

The Code of Conduct also sets standards for advertising mobile application services, and includes a framework for the provision of adult services, to ensure adequate protection of children from potentially harmful content.

1.3. Revisions to the Code of Conduct

In order to ensure that this Code of Conduct remains relevant in the face of constantly evolving technology, the provisions of the Code are reviewed regularly. The latest version of the WASPA Code of Conduct is always available on the organisation’s web site, http://www.waspa.org.za.

1.4. Scope of the Code

Unless otherwise specified, this Code of Conduct applies to all wireless application services accessed by a customer in South Africa, transmitted by a wireless application service provider and carried by a South African network operator.

Where the Code addresses services provided by members, it applies only to wireless application services provided by a WASP, and not to other types of services that the member may provide.

1.5. Existing agreements with operators

As well as complying with this Code, WASPA members must also comply with any existing contracts and agreements they have with network operators.

1.6. Applicability of the Code to non-members

Some companies may be required to comply with the WASPA code by virtue of a contract with one or more network operators and/or a contract with one or more voting WASPA members. In such cases, all clauses in the Code of Conduct and the WASPA Advertising Rules that are binding on WASPA members shall be deemed to be binding on those companies, irrespective of whether or not those companies are members of WASPA.

1.7. Disclaimer

The members of WASPA, the WASPA Management Committee, all other WASPA Committees, the WASPA Secretariat, WASPA’s employees and contractors, and Independent Adjudicators shall not be held liable for any consequences that may arise from the implementation of this Code of Conduct or for the failure to implement the Code. This Code of Conduct does not constitute legal advice, nor is it warranted as legal advice. All members are strongly advised to seek proper legal counsel.


2. Definitions

The terms below have the following meaning throughout this document:

2.1. An “adult service” is any service where the content or product is of a clearly sexual nature, or any service for which the associated promotional material is of a clearly sexual nature, or indicates directly, or implies that the service is of a sexual nature.
2.2. An “adult content service” is any service for the provision of content which has been classified as suitable only for persons 18 years or older by an appropriate body (such as the Film and Publications Board), or content reasonably likely to be so classified.
2.3. An “adjudicator” is a person, independent of any member, who is appointed to review formal complaints.
2.4. A “beneficiary” is a charity or organisation benefiting from a charitable promotion.
2.5. A “charitable promotion” is any promotion which has a primary goal of benefiting a registered charitable organisation.
2.6. A “child” refers to a natural person under 18 years of age.
2.7. “Children’s services” are those which, either wholly or in part, are aimed at, or would reasonably be expected to be particularly attractive to children.
2.8. A “commercial message” is a message sent by SMS or MMS or similar protocol that is designed to promote the sale or demand of goods or services whether or not it invites or solicits a response from a recipient.
2.9. A “competition service” is any competition or game with prizes or entry mechanism into a draw. Where an auction or a reverse auction has the characteristics of a competition service, it is considered to be a competition service.
2.10. A “contact and dating” service is any service intended to enable people previously unacquainted with each other to make initial contact and arrange to meet in person.
2.11. A “content subscription service” includes any subscription service providing or offering access to content including, by way of example only and not limitation: sound clips, ring tones, wallpapers, images, videos, games, text or MMS content or information. This includes any subscription service which describes itself as a “club” or which otherwise allows access to content to subscribers, at a cost which includes both a subscription element and a per content item element. Services which are not considered to be content subscription services include: dating services, chat services, location-based services, GSM terminal device services, corporate application services, reminder services, synchronisation applications, corporate communications applications, VOIP, etc.
2.12. A “customer” is a user of a mobile cellular telecommunications service that has indicated a willingness to access or utilise a service provided by a wireless application service provider.
2.13. An “information provider” is any person on whose behalf a wireless application service provider may provide a service, and includes message originators.
2.14. A “keyword” is any word used in an SMS or MMS sent by a customer to request a service.
2.15. A “member” is a member in good standing of WASPA.
2.16. A “message originator” is the entity sending a commercial message and can be any person with a commercial arrangement with a WASP to send commercial messages, or a WASP directly.
2.17. A “network operator” is a mobile cellular telecommunication service provider, or any other category of telecommunication service provider as determined by WASPA’s Management Committee.
2.18. A “notification service” is any service where there are ongoing charges for the service that are not individually authorised by the customer, but which are not subscription services, because the billing is not repeated/regular.
2.19. The “originating number” is the number allocated to the WASP by the network operator from which a commercial message is sent.
2.20. A “person” means any natural or legal person.
2.21. A “premium-rated service” is any service charged at a higher rate that the standard rate set by the network operator for that particular service.
2.22. “Secretariat” refers to the persons employed by WASPA to handle the administration of the organisation, including the handling of Code of Conduct complaints.
2.23. “Spam” means unsolicited commercial communications, including unsolicited commercial messages as referred to in section 5.2.1.
2.24. A “subscription service” is any service for which a customer is billed on a repeated, regular basis without necessarily confirming each individual transaction.
2.25. “WASPA template agreement“, refers to a template agreement between a WASP/aggregator and an information provider client as made available to WASPA’s members.
2.26. “WASPA web site” refers to the Internet web site located at http://www.waspa.org.za.
2.27. A “wireless application service provider” is any person engaged in the provision of a mobile service, including premium-rated services, who signs a WASP contract with a network operator for bearer services enabling the provision of such services.


3. General provisions

3.1. Professional and lawful conduct

3.1.1. Members will at all times conduct themselves in a professional manner in their dealings with the public, customers, other wireless application service providers and WASPA.

3.1.2. Members are committed to lawful conduct at all times.

3.2. Freedom of expression

3.2.1. WASPA and its members respect the constitutional right to freedom of speech and expression.

3.3. Service levels

3.3.1. Members will not offer or promise services that they are unable to provide.

3.3.2. Services must not be unreasonably prolonged or delayed.

3.3.3. A member is not liable for any failure to provide a service due to circumstances beyond that member’s control.

3.4. Intellectual property

3.4.1. Members will respect the intellectual property rights of their clients and other parties and will not knowingly infringe such rights.

3.5. Content control

3.5.1. Members must not knowingly transmit or publish illegal content.

3.5.2. If a member becomes aware of illegal content under that member’s control, the member must, immediately suspend access to that content. Where required to do so by law, the member must report the illegal content to the relevant enforcement authority.

3.5.3. Members must co-operate with any content orders lawfully issued by enforcement authorities.

3.6. Data protection

3.6.1. Members will take all reasonable measures to prevent unauthorised or unlawful access to, interception of, or interference with any data.

3.7. Decency

3.7.1. Members will not provide any services or promotional material that:

  1. contains a visual presentation of explicit violent sexual conduct, bestiality, incest or rape or extreme violence which constitutes incitement to cause harm;
  2. results in any unreasonable invasion of privacy;
  3. induces an unacceptable sense of fear or anxiety;
  4. encourages or incites any person to engage in dangerous practices or to use harmful substances;
  5. induces or promote racial disharmony;
  6. causes grave or widespread offence; or
  7. debases, degrade or demeans.

3.8. Number re-use

3.8.1. A service must not be replaced on the same number by another service that might give offence to or might be inappropriate for customers reasonably expecting the original service.

3.9. Information providers

3.9.1. Members must bind any information provider with whom they contract for the provision of services to ensure that none of the services contravene the Code of Conduct.

3.9.2. Where any information provider that is not a WASPA member conducts any activity governed by the provisions of this Code, and makes use of the facilities of a WASPA member to do so, that member must ensure that the information provider is made fully aware of all relevant provisions of the Code and the member shall remain responsible and liable for any breach of the Code resulting from the actions or omissions of any such information provider.

3.9.3. A WASPA member shall, by obtaining the information provider’s signature on the WASPA template agreement, be deemed to have taken all reasonable steps to ensure that the information provider is fully aware of the terms of the WASPA Code of Conduct and this shall be considered as a mitigating factor for the WASPA member when determining the extent of any possible liability for the breach of the provisions of the WASPA Code of Conduct as a result of any act or omission by the information provider.

3.9.4. The member may suspend or terminate the services of any information provider that provides a service in contravention of this Code of Conduct.

3.9.5. The member must act in accordance with the WASPA complaints and appeal process and if appropriate, suspend or terminate the services of any information provider.

3.10. Nominated representatives

3.10.1. Each member must supply WASPA with contact information (including at least a telephone number and an email address) for a primary and a secondary Code of Conduct representative.

3.10.2. Should the nominated representatives change, or the contact information for the representatives change, the member must notify WASPA of the changes.

3.11. Provision of numbering information

3.11.1. WASPA members shall provide WASPA, on request, with a list of all short codes, long codes and alphanumeric identifiers assigned for use with that member’s services or the services of any of the member’s information providers.

3.12. Employee awareness

3.12.1. Members must ensure that any relevant employees are made aware of this Code of Conduct and the requirements and procedures associated therewith.

3.13. Alterations

3.13.1. WASPA reserves the right to make alterations to this Code of Conduct from time to time, following due consultation with members.

3.13.2. WASPA will notify its members and network operators of any alteration to the Code of Conduct.

3.13.3. Any alterations to the Code of Conduct are binding on all members. The current Code of Conduct will always be available on the WASPA web site.

3.13.4. WASPA reserves the right to immediately amend or alter this Code of Conduct if directed to do so by a court of law.

3.14. WASPA identity

3.14.1. Members will abide by any rules and regulations governing the use of any WASPA brand, logo, seal or other identifying mark.


4. Customer relations

4.1. Provision of information to customers

4.1.1. Members must have honest and fair dealings with their customers. In particular, pricing information for services must be clearly and accurately conveyed to customers and potential customers.

4.1.2. Members must not knowingly disseminate information that is false or deceptive, or that is likely to mislead by inaccuracy, ambiguity, exaggeration or omission.

4.1.3. Each member must provide their full contact details on the member’s web site, including the registered company name, telephone and fax numbers, e-mail address and physical address.

4.1.4. Members must make the terms and conditions of any of their services available to customers and potential customers, on request.

4.1.5. Terms and conditions of members’ services may not contain clauses that contradict the requirements of the WASPA Code of Conduct.

4.1.6. Where a customer is asked to confirm that they have read the terms and conditions of a service by means of a tick-box, this may not be ticked by default, but must require the customer to specifically click on the box to tick it.

4.1.7. Members must have a complaints procedure allowing their customers to lodge complaints regarding the services provided. Members must acknowledge receipt of complaints expeditiously, and must respond to any complaints within a reasonable period of time.

4.1.8. Customer support must be easily available, and must not be limited to a medium that the customer is unlikely to have access to (for example, support should not be limited to email if a significant number of customers do not have access to email).

4.1.9. Any telephonic support must be provided via a South African telephone number and must function effectively. Should the member be unable to provide immediate support, a customer should be provided with the ability to leave a message. Support numbers may not forward to full voice mailboxes.

4.1.10. Customer support may not be provided via premium rated numbers, and may only be provided via standard-rate or VAS-rate numbers.

4.1.11. Members undertake to inform their wireless application service customers that they are bound by this Code of Conduct. Members also undertake to make these customers aware of the WASPA complaints procedure and the mechanism for making a complaint, should any customer wish to do so.

4.1.12. Members’ web sites must include a link to the WASPA web site and/or this Code of Conduct.

4.2. Privacy and confidentiality

4.2.1. WASPA and its members must respect the constitutional right of consumers to personal privacy and privacy of communications.

4.2.2. Members must respect the confidentiality of customers’ personal information and will not sell or distribute such information to any other party without the explicit consent of the customer, except where required to do so by law.

4.3. Refunds

4.3.1. Any refunds provided by members to customers must be provided in a form acceptable to the customer. Refunds must be either in South African Rands or air-time useable on a South African mobile network.

4.3.2. Refunds must not cause the customer to incur any bank charges, or alternatively must compensate the customer for any bank charges incurred.

4.3.3. Refunds must not be unreasonably delayed.


5. Commercial communications

5.1. Sending of commercial communications

5.1.1. All commercial messages must contain a valid originating number and/or the name or identifier of the message originator.

5.1.2. Any message originator must have a facility to allow the recipient to remove his or herself from the message originator’s database, so as not to receive any further messages from that message originator.

5.1.3. For SMS and MMS communications, a recipient should be able to stop receiving messages from any service by replying with the word “STOP”. If a reply could pertain to multiple services, either all services should be terminated, or the recipient should be given a choice of service to terminate. The reply “STOP” procedure should be made clear to the recipient at the start of any messaging service, for example by including “reply STOP to opt out” in the first message sent. If it is not technically feasible for the recipient to reply to a specific message then clear instructions for unsubscribing must be included in the body of that message.

5.1.4. For SMS and MMS communications, a message recipient must be able to opt out at the lowest tariffed rate available (with the exception of reverse billed rates). If replying “STOP” as set out in 5.1.3 will result in a charge greater than the lowest tariffed rate available, then instructions for the lowest tariffed rate opt-out must be included in every message sent to the customer.

5.1.5. Once a recipient has opted out from a service, a message confirming the opt-out should be sent to that recipient. This message must reference the specific service that the recipient has opted-out from, and may not be a premium rated message.

5.1.6. Where the words “END”, “CANCEL”, “UNSUBSCRIBE” or “QUIT” are used in place of “STOP” in an opt-out request, the service provider must honour the opt-out request as if the word “STOP” had been used.

5.1.7. Upon request of the recipient, the message originator must, within a reasonable period of time, identify the source from which the recipient’s personal information was obtained.

5.1.8. Commercial communications may not be timed to be delivered between 20:00 and 06:00, unless explicitly agreed to by the recipient, or unless delivery during this period forms part of the up-front description of the service.

5.2. Identification of spam

5.2.1. Any commercial message is considered unsolicited (and hence spam) unless:

  1. the recipient has requested the message;
  2. the message recipient has a direct and recent (within the last six months) prior commercial relationship with the message originator and would reasonably expect to receive marketing communications from the originator; or
  3. the organisation supplying the originator with the recipient’s contact information has the recipient’s explicit consent to do so.

5.2.2. WASPA, in conjunction with the network operators, will provide a mechanism for consumers to determine which message originator or wireless application service provider sent any unsolicited commercial message.

5.3. Prevention of spam

5.3.1. Members will not send or promote the sending of spam and will take reasonable measures to ensure that their facilities are not used by others for this purpose.

5.3.2. Members will provide a mechanism for dealing expeditiously with complaints about spam originating from their networks.


6. Advertising and pricing

6.1. WASPA advertising rules

6.1.1. In addition to the provisions listed below all members are bound by the WASPA Advertising Rules, published as a separate document.

6.1.2. The latest version of the WASPA Advertising Rules will always be available on the WASPA web site.

6.1.3. In the case of any conflict between the WASPA Advertising Rules and the WASPA Code of Conduct, the Code of Conduct takes priority over the Advertising Rules.

6.2. Pricing of services

6.2.1. All advertised prices must include VAT.

6.2.2. All advertisements for services must include the full retail price of that service.

6.2.3. Pricing must not contain any hidden costs. Where applicable, pricing for content services must include the cost of the content and indicate any bearer costs that may be associated with downloading, browsing or receiving that content.

6.2.4. Pricing contained in an advertisement must not be misleading. If multiple communications are required to obtain content, then the advertised price must include the cost for all communications required for that transaction. A clear indication must always be given that more premium messages are required.

6.2.5. The price for a premium rated service must be easily and clearly visible in all advertisements. The price must appear with all instances of the premium number display.

6.2.6. Unless otherwise specified in the advertising guidelines, the name of the WASP or the information provider providing the service must appear in all advertisements for premium rated services.

6.2.7. For menu-driven services such as USSD, the price for the service must be clearly stated at the top of the first page. Any additional costs associated with specific menu selections must be clearly indicated.

6.2.8. Pricing on any promotional material must use one of the following generally accepted formats for prices in Rands: “Rx” or “Rx.xx”.

6.2.9. During any calendar month, if the total cost of any service exceeds R200 for that month:

  1. Where the WASP is in control of the billing (e.g. an OBS), a notification must be sent to the customer that they have reached this limit and a communication is required from the customer, confirming acceptance of any costs over this amount, prior to any additional costs being billed.
  2. Where the WASP is not in control of the billing (e.g. the customer sends an SMS to a premium rated number), the member must send a notification to the customer once they have reached this limit.

6.2.10. During any calendar month, after the first threshold notification, when the total cost of any service reaches R400, and when it reaches any multiple of R200 thereafter, an additional notification must be sent to the customer notifying them of the total cost incurred for that service so far.

6.2.11. The member providing the service must keep a record of the confirmation provided by the customer (for 6.2.9 (a)) or the notification sent to the customer (for 6.2.9 (b)).

6.2.12. For any transaction initiated via WAP, USSD, web-browsing, a link in an MMS or by an application:

  1. If the transaction is billed at R10 or more, the member initiating this transaction must obtain specific confirmation from the customer and keep a record of such confirmation.
  2. If the transaction is billed at less than R10, the price for the transaction must be clearly indicated as part of, or immediately next to, the link or option that will initiate the transaction and must be visible on the same screen as the link.
  3. If the transaction is to initiate a subscription service, then the price and frequency of the service must be included directly in the text of the WAP link or immediately adjacent to it and must be visible on the same screen as the link.

6.2.13. A customer may enter into a contract with a WASPA member to opt-out of the reminders specified in clauses 6.2.9 and 6.2.10 for a specified service provided that:

  1. Any such contract between the service provider and the customer is clear and easily understood.
  2. The provisions in the contract which deal with opting out from reminders must be obvious to the customer and not hidden in the general terms and conditions or otherwise.
  3. The contract contains a description of the service provided, the duration for which the service will be provided, the frequency and amount of any billing, and information on the mechanism the customer can use to terminate the service.
  4. A copy of the contract is retained by the service provider.
  5. A copy of the contract is made available to WASPA in the case of any dispute.
  6. The contract must provide the customer with the ability to request the resumption of the reminders specified in clause 6.2.9 and 6.2.10.
  7. This contract cannot be concluded via WAP, USSD, SMS or a web page.
  8. This contract must be legal, must not be against public policy and must not limit the consumer’s rights under any law.

6.3. General provisions

6.3.1. For services such as MMS, that have specific handset requirements, advertisements must make it clear that the customer needs to have a compatible handset that has been correctly configured to use that service.

6.3.2. For services which are likely to have a shelf-life of three months or more, a statement must be included in any advertisement that the information given is correct as at the date of publication, and that date must also be stated.

6.3.3. Promotional material must not be of a nature that unduly encourages unauthorised calls or use of services.

6.4. Use of a short code as a brand

6.4.1. Where a short code is used as a brand, there is no requirement to display pricing information next to the short code, provided there is no directly associated call to action.

6.4.2. Where a short code is used as a brand and there is an associated call to action, the standard requirements for the display of pricing information are required, as set out in the Advertising Rules.

6.5. Use of the word “free”

6.5.1. The keyword “free” or words with the same or similar meaning (in any language) may not be used for any service unless that service has no associated charges whatsoever, excluding network bearer charges.


7. Children’s services

7.1. Parental permission

7.1.1. The terms and conditions for children’s services must indicate that the service should only be used with the permission of the child’s parent or guardian.

7.1.2. The terms and conditions for children’s services must indicate that the service should only be used with the agreement of the person responsible for paying the phone bill.

7.2. Prohibited practices

7.2.1. Children’s services must not contain anything that is likely to result in harm to children or which exploits their credulity, lack of experience or sense of loyalty.

7.2.2. Children’s services must not include anything that a reasonable parent would not wish their child to hear or learn about in this way.

7.2.3. Children’s services must not involve an invasion of privacy of any child.

7.2.4. Children’s services must not unduly encourage children to ring or procure other premium rate services or the same service again.

7.2.5. Promotional material for children’s services must not make use of adult themes or adult material.


8. Adult services

8.1. Required practices

8.1.1. Any adult service must be clearly indicated as such in any promotional material and advertisements.

8.1.2. Promotions for adult services must be in context with the publication or other media in which they appear. Services should be in context with the advertising material promoting them. The content of a service should not be contrary to the reasonable expectation of those responding to the promotion.

8.1.3. Members must take reasonable steps to ensure that only persons of 18 years of age or older have access to adult content services. Explicit confirmation of a user’s age must be obtained prior to the delivery of an adult content service.

8.1.4. Marketing messages (including commercial communications) may no longer be sent to a customer of an adult service if that customer has not made use of the service during the preceding three months. This is to prevent the accidental marketing of such services to children as a result of a recycled telephone number.

8.1.5. A marketing message sent to initiate or re-initiate adult services may not:

  1. include any graphical or photographic content that includes full frontal images or portrayal of intimate parts of the body; or
  2. include any words or phrases that may be considered profane, including common popular or slang terms for excretory functions, sexual activity and genitalia; or
  3. include any links to any content described in (a) or (b).

8.2. Prohibited practices

8.2.1. Adult services must not contain references that suggest or imply the involvement of children.

8.2.2. Promotions for adult services must not appear in publications or other media specifically targeted at children.

8.2.3. Adult services may not be marketed via direct communications with a customer of non-adult services, unless that customer has explicitly given permission for such marketing to take place and the customer has confirmed that they are, in fact, an adult.


9. Competitions

9.1. Provision of information

9.1.1. Any promotional material for a competition service must clearly display the full cost to enter the competition and any cost to the user to obtain the prize.

9.1.2. Any promotional material for a competition service must include details of how the competition operates.

9.1.3. Interactive competition services with an ongoing incremental cost, must, at reasonable intervals, inform the customer of any additional costs, and must require the customer to actively confirm their continued participation.

9.1.4. Promotional material must clearly state any information which is likely to affect a decision to participate, including:

  1. the closing date;
  2. any significant terms and conditions, including any restriction on the number of entries or prizes which may be won;
  3. an adequate description of prizes, and other items offered to all or a substantial majority of participants, including the number of major prizes;
  4. any significant age, geographic or other eligibility restrictions;
  5. any significant costs which a reasonable consumer might not expect to pay in connection with collection, delivery or use of the prize or item.
  6. the entry mechanism and workings of the competition.

9.1.5. The following additional information must also be made readily available on request, if not contained in the original promotional material:

  1. how and when prize-winners will be informed;
  2. the manner in which the prizes will be awarded;
  3. when the prizes will be awarded;
  4. how prize-winner information may be obtained;
  5. any criteria for judging entries;
  6. any alternative prize that is available;
  7. the details of any intended post-event publicity;
  8. any supplementary rules which may apply;
  9. the identity of the party running the competition and responsible for the prizes.

9.1.6. Competition services and promotional material must not:

  1. use words such as ëwin’ or ëprize’ to describe items intended to be offered to all or a substantial majority of the participants;
  2. exaggerate the chance of winning a prize;
  3. suggest that winning a prize is a certainty;
  4. suggest that the party has already won a prize and that by contacting the promoter of the competition, that the entrant will have definitely secured that prize.

9.1.7. Any customer entering an IVR, SMS or MMS competition after the competition has closed must be sent a reply indicating that the competition has already closed. This is in order to prevent a customer from spending unnecessary time on a call or submitting repeated entries for a competition after the closing date or time.

9.1.8. If a competition closes at a specific time of day, then that time must be clearly communicated to all entrants. For live television competitions, an appropriate count down or advanced warning must be provided.

9.2. Children’s competitions

9.2.1. Competition services that are aimed at, or would reasonably be expected to be particularly attractive to children must not offer cash prizes.

9.2.2. Competition services that are aimed at, or would reasonably be expected to be particularly attractive to children must not feature long or complex rules.

9.3. General provisions

9.3.1. Competition services must have a specific closing date, except where there are instant prize-winners. An insufficient number of entries or entries of inadequate quality are not acceptable reasons for changing the closing date of a competition or withholding prizes. Once the closing date for a competition is reached, the advertised prizes must be awarded, notwithstanding the number of entries.

9.3.2. Prizes must be awarded within 28 days of the closing date, unless a longer period is clearly stated in the promotional material.

9.3.3. All correct entries must have the same chance of winning.


10. Contact and dating services

10.1. Provision of information

10.1.1. Contact and dating services with an ongoing incremental cost, must, at reasonable intervals, inform the customer of any additional costs, and must require the customer to actively confirm their continued participation.

10.1.2. Providers of contact and dating services must warn users of the service of the risks involved when contact information is given out to other individuals and must give clear advice on sensible precautions to take when meeting people through such services.

10.1.3. Providers of contact and dating services must ensure that customers’ contact information is duly protected and not publicly available.

10.1.4. Providers of contact and dating services must obtain explicit consent from a customer prior to making his or her contact information available to third parties.

10.1.5. Promotional material for contact and dating services must make clear any restrictions on the location, gender and age range of callers to the service.

10.2. Restrictions on the service

10.2.1. Members must take reasonable steps to ensure that users of contact and dating services are authorised by the bill-payer to use that service.

10.2.2. Providers of contact and dating services must take reasonable steps to ensure that no children use the services.

10.3. Removal and deactivation of services

10.3.1. When so requested by a customer, the provider of a contact and dating service must ensure that the customer’s details are removed from the service at the earliest opportunity and in all cases within 24 hours.


11. Subscription services

11.1. Promotion of subscription services

11.1.1. Promotional material for all subscription services must prominently and explicitly identify the services as “subscription services”. This includes any promotional material where a subscription is required to obtain any portion of a service, facility, or information promoted in that material.

11.1.2. An advert for a content subscription service which includes examples of the content provided as part of that service must include at least two examples of that content clearly displayed, except as provided for in 11.1.3.

11.1.3. For a television advert, if, during the voice over:

  1. the fact that a service is a subscription service, and
  2. the price and frequency of the billing

is clearly announced in the language of the advert, then that advert may promote a single content item, provided that the key word is generic and not linked to the specific content item.

 

11.1.4. Subscription services with different billing frequencies should not have a subscription mechanism likely to cause a customer to accidentally subscribe to a more frequent service.

11.1.5. Once a customer has subscribed to a subscription service, neither the amount and frequency of the charges nor the frequency of the service may be increased without the customer’s explicit permission.

11.1.6. Where possible, billing for a subscription service must indicate that the service purchased is a subscription service.

11.1.7. Promotions for subscription services must not appear in publications or other media specifically targeted at children.

11.1.8. It is acceptable to use the “@” sign in place of “at” in any activation message, welcome message or similar communication. Similarly, “u” may be used in place of “you”, “b” may be used in place of “be”, and “r” may be used in place of “are”.

11.2. Subscription process

11.2.1. Customers may not be automatically subscribed to a subscription service as a result of a request for any non-subscription content or service. Customers may not automatically be subscribed to a subscription service without specifically opting in to that service.

11.2.2. Any request from a customer to join a subscription service must be an independent transaction, with the specific intention of subscribing to a service. A request from a subscriber to join a subscription service may not be a request for a specific content item and may not be an entry into a competition or quiz.

11.2.3. Notwithstanding the above clause, it is permissible for a customer to be included as a participant in a promotional draw or competition as an additional benefit to being a subscription service customer. In such a case, it must be clear to the customer that the promotional draw or competition is ancillary to the subscription service, and the process of joining the subscription service may not be disguised as an entry into a competition.

11.2.4. Members must ensure that children accessing subscription services confirm that they have permission from a parent or guardian do to so.

11.2.5. Where a subscription service is initiated by a user replying to a message from a service provider where that message contains instructions for activating a service and/or where that message contains an activation code that when inputted by the user activates a subscription service, then that message, along with the subscription initiation instructions and/or activation code, must also include the subscription service information in the following format, flow and wording:

[service activation instructions and/or activation code]. You’ll be subscribed to [XYZ service] from [name of service provider] at [cost of service and frequency of billing].

11.3. Subscription initiated via web or WAP

11.3.1. If a subscription service is initiated by entering a customer’s mobile number on a web page or WAP site, then a separate confirmation message must be sent to the customer’s mobile handset in order to prove that the number entered matches the customer’s mobile handset number. This message may either:

  1. contain a PIN which is then confirmed or validated on the web page, or
  2. contain a URL with a unique identifier, which, when clicked, validates the handset number.

 

11.3.2. For any subscription services that are initiated via WAP, it is a requirement for the service provider who has a direct contract with the network operator to display a WAP confirmation page to the potential subscriber. This confirmation page must be displayed after the subscriber has first indicated an interest in the subscription service by clicking on a “join” or similar link.

11.3.3. The WAP confirmation page must display the following information in a clear and easy to read manner:

  1. The name of the service and an indication that it is a subscription service
  2. The price and frequency of billing
  3. A phone number for customer support

11.3.4. Where it is necessary for a consumer to confirm that their MSISDN may be made available to an application, this may be done by including the following wording on the WAP confirmation page:

[Application name] has requested that your mobile number be made available.

11.3.5. The information listed 11.3.3 and 11.3.4 must be presented as text and not as an image.

11.3.6. The WAP confirmation page described above must also present a confirmation button. It must be clearly communicated to the customer on the confirmation page that clicking the confirmation button will initiate a subscription service.

11.3.7. The WAP confirmation page may not contain any marketing messages or other content that is likely to distract the customer from the required confirmation information and process.

11.3.8. The WAP confirmation page must offer all languages used in the promotional material for that service.

11.4. Subscription initiated via USSD

11.4.1. After selecting the required service, the customer must be presented with a confirmation step. The subscription service may not begin until the customer follows the confirmation instructions. The following information must be presented as part of the confirmation step:

  1. The name of the subscription service;
  2. The cost of the subscription service and the frequency of the charges;
  3. Instructions to follow to confirm the subscription (e.g. “1 – Confirm, 2 – Cancel”)

11.5. Welcome message

11.5.1. Once a customer has subscribed to a subscription service, a notification message must immediately be sent to the customer. This welcome message should not be mistaken for an advert or marketing message. The customer may not be charged for this message.

11.5.2. The welcome message must start with the text “Welcome: ” and must also be a clear notification of the following information:

  1. The name of the subscription service;
  2. The cost of the subscription service and the frequency of the charges;
  3. Clear and concise instructions for unsubscribing from the service;
  4. The service provider’s telephone number.

11.6. Reminder messages

11.6.1. A monthly reminder SMS must be sent to all subscription service customers. This reminder must be sent within 30 days of the initial notification message, and once per calendar month thereafter. The customer may not be charged for these reminder messages.

11.6.2. The reminder messages specified in 11.6.1 must adhere exactly to the following format, flow, wording and spacing:

Reminder: You are subscribed to [name of service provider] [content/service description]. Cost [cost of service and frequency of billing]. SMS HELP [optional keyword] to [short code]/call [call centre number + “(VAS)” if applicable]. To unsub, sms STOP [service keyword] to [short code].

or

Reminder: You are subscribed to [name of service provider] [content/service description]. Cost [cost of service and frequency of billing]. For help call [call centre number + “(VAS)” if applicable]. To unsub, sms STOP [service keyword] to [short code].

 

11.6.3. The entire reminder message must be sent in a single SMS, may not contain any line breaks or carriage returns and may not include any additional characters other than those specified in 11.6.2.

11.6.4. The content/service description must be text describing the content, promotion or service (e.g. “tones” or “poems”). This text must not be worded in a way that attempts to deceive or mislead the customer from the purpose of the reminder which is to inform the user that they are subscribed to a service.

11.6.5. The cost of service and frequency of billing must use the format “RX/day”, “RX/week” or “RX/month” (or RX.XX if the price includes cents). No abbreviations of “day”, “week” or “month” may be used.

11.6.6. The text “(VAS)” must be included after any VAS-rated phone number. It does not need to be included after phone numbers which are not VAS-rated.

11.6.7. Members must test reminder messages on a range of phones to ensure that all characters and lines are displayed identically.

11.7. Reminder message for USSD services

11.7.1. For services where the primary means of interacting with the service is via USSD, either the format set out in 11.6.2 or the the following format must be used:

Reminder: You are subscribed to [name of service provider] [content/service description]. Cost [cost of service and frequency of billing]. For help, dial [USSD code1 + “(VAS)” if applicable] or call [call centre number + “(VAS)” if applicable]. To unsub, dial [USSD code2].

or

Reminder: You are subscribed to [name of service provider] [content/service description]. Cost [cost of service and frequency of billing]. For help call [call centre number + “(VAS)” if applicable]. To unsub, dial [USSD code2].

 

11.7.2. Accessing the USSD unsubscribe facility specified in the above reminder message must immediately unsubscribe that user. No additional user action must be required.

11.7.3. All of the other requirements set out in section 11.7 of the Code continue to apply to services where the primary means of interacting with the service us via USSD.

11.8. Reminder message for WAP services

11.8.1. For services where the primary means of interacting with the service is via WAP, either the format set out in 11.6.2 or the the following format must be used:

Reminder: You are subscribed to [name of service provider] [content/service description]. Cost [cost of service and frequency of billing]. For help call [call centre number + “(VAS)” if applicable]. To unsub, click here [WAP link].

11.8.2. Accessing the WAP unsubscribe page specified in the above reminder message must immediately unsubscribe that user. No additional user action must be required.

11.8.3. The WAP link in the reminder message must begin with “www” to ensure that all phones recognise this as a clickable link.

11.8.4. All of the other requirements set out in section 11.6 of the Code continue to apply to services where the primary means of interacting with the service us via WAP.

11.9. Termination of a service

11.9.1. Instructions on terminating a subscription service must be clear, easy to understand, and readily available.

11.9.2. Customers must be able to unsubscribe from any subscription service via SMS using no more than two words, one of which must be “STOP”. If a reply could pertain to multiple services, either all services should be terminated, or the recipient should be given a choice of service to terminate.

11.9.3. The “STOP” request described above must be charged at the lowest tariffed rate available (with the exception of reverse billed rates).

11.9.4. Where the words “END”, “CANCEL”, “UNSUBSCRIBE” or “QUIT” are used in place of “STOP” in a request, the service provider must honour the opt-out request as if the word “STOP” had been used.

11.9.5. Where a service is linked to a specific short code in advertisements for that service, then sending a “STOP” request to that short code should result in the termination of that service. If a request to a short code could pertain to multiple services, either all services should be terminated, or the recipient should be given a choice of service to terminate.

11.9.6. If a message sent by a customer cannot be parsed by a WASP, then the resulting response to the customer should contain sufficient information for the customer to be able to unsubscribe from that service, or to be able to contact the service provider’s customer support.

11.9.7. For services where the primary means of interacting with the service is via USSD or WAP, and for which the reminder message set out in clause 11.7.1. or 11.8.1. is used, clause 11.9.2. does not apply.

11.9.8. Members must ensure that the termination mechanism is functional and accessible at all times.

11.9.9. When a customer has requested that they be unsubscribed from a service, an unsubscribe notification must be sent to that customer, and must use the following text format, flow and wording:

You’ve been unsubscribed from [service name].

or

You’ve been unsubscribed from [service name]. To resubscribe [service activation instructions]. You’ll then be resubscribed at [cost of service and frequency of billing].

 

11.9.10. A user must be removed from a subscription service if no successful bills have been processed for that service for more than three months, or if there is an indication from one of the mobile networks that the number is no longer in use.

11.9.11. If a user ports their number from one operator to another, that number must be removed from all subscription services.

11.9.12. If a consumer lodges a request with WASPA to be unsubscribed from a subscription service, the WASPA member concerned must honour that request within two working days (48 hours) of that request being passed on by WASPA.

11.10. Subscription service directory and logs

11.10.1. Members must register all subscription services with WASPA, by providing the following information:

  1. the name of the service;
  2. the short code or access method (e.g. WAP) the service uses;
  3. the price and frequency of billing for that service;
  4. the customer support number associated with the service; and
  5. unsubscribe instructions for the service.

11.10.2. When requested to do so by WASPA, a member must provide clear logs for any subscription service customer which include the following information:

  1. proof that the customer has opted in to a service or services;
  2. proof that all required reminder messages have been sent to that customer;
  3. a detailed transaction history indicating all charges levied and the service or content item applicable for each charge; and
  4. any record of successful or unsuccessful unsubscribe requests.

12. Notification services

12.1. Welcome message

12.1.1. Once a customer has subscribed to a notification service, a welcome message must immediately be sent to the customer. This welcome message must include the following information, and should not be mistaken for an advert or marketing message:

  1. The name of the notification service;
  2. The cost of the notification service (price per notification) and the maximum number of notifications that will be sent in any one month;
  3. Clear and concise instructions for unsubscribing from the service;
  4. The service provider’s telephone number.

12.2. Reminder messages

12.2.1. A monthly reminder SMS must be sent to all notification service customers. This reminder must be sent within 30 days of the initial notification message, and once per calendar month thereafter.

12.2.2. This reminder message must include all of the information required in the welcome message.

12.2.3. The entire reminder message must be sent in a single SMS, may not contain any line breaks or carriage returns.

12.2.4. This reminder message must not be worded in a way that attempts to deceive or mislead the customer from the purpose of the reminder which is to inform the user that they are subscribed to a service.

12.2.5. The text “(VAS)” must be included after any VAS-rated phone number. It does not need to be included after phone numbers which are not VAS-rated.

12.2.6. Members must test reminder messages on a range of phones to ensure that all characters and lines are displayed identically.

12.2.7. Some notification services are of a seasonal nature (e.g. sports related notifications). During calendar months where a member does not send the customer any notifications and where no billing takes place, the member is not required to send a monthly reminder to the customer.

12.3. Termination of a service

12.3.1. Instructions on terminating a notification service must be clear, easy to understand, and readily available.

12.3.2. Customers must be able to unsubscribe from any notification service via SMS using no more than two words, one of which must be “STOP”. If a reply could pertain to multiple services, either all services should be terminated, or the recipient should be given a choice of service to terminate.

12.3.3. The “STOP” request described above must be charged at the lowest tariffed rate available (with the exception of reverse billed rates).

12.3.4. Where the words “END”, “CANCEL”, “UNSUBSCRIBE” or “QUIT” are used in place of “STOP” in a request, the service provider must honour the opt-out request as if the word “STOP” had been used.

12.3.5. Where a service is linked to a specific short code in advertisements for that service, then sending a “STOP” request to that short code should result in the termination of that service. If a request to a short code could pertain to multiple services, either all services should be terminated, or the recipient should be given a choice of service to terminate.

12.3.6. If a message sent by a customer cannot be parsed by a WASP, then the resulting response to the customer should contain sufficient information for the customer to be able to unsubscribe from that service, or to be able to contact the service provider’s customer support.

12.3.7. Members must ensure that the termination mechanism is functional and accessible at all times.

12.3.8. When a customer has requested that a notification service be terminated, a message must be sent to that customer confirming the termination.

12.3.9. If a user ports their number from one operator to another, that number must be removed from all notification services.

12.3.10. If a consumer lodges a request with WASPA to be removed from a notification service, the WASPA member concerned must honour that request within two working days (48 hours) of that request being passed on by WASPA.

12.4. Notification service logs

12.4.1. When requested to do so by WASPA, a member must provide clear logs for any notification service customer which include the following information:

  1. proof that the customer has opted in to a service or services;
  2. proof that all required reminder messages have been sent to that customer;
  3. a detailed transaction history indicating all charges levied and the service or content item applicable for each charge; and
  4. any record of successful or unsuccessful unsubscribe requests.

13. Miscellaneous

13.1. Charitable promotions

13.1.1. Any promotional material for charitable and/or fundraising promotions must make it clear that network operator fees and administration fees will deducted from amounts paid.

13.1.2. Promotional material must specify the identity of the beneficiary.

13.1.3. Promotional material must make clear any restrictions or conditions attached to the contribution to be made to the beneficiary.

13.2. Interactive voice response (IVR) services

13.2.1. For any IVR service that costs more than R3 per minute, there must be a clear announcement of the cost per minute at the beginning of the call. This announcement must not be of more than 5 seconds in duration, and must use the following format: “Call billed at X rand per minute“.

13.2.2. No IVR services may have a false ringing sound (or other sound, including no sound at all) at the beginning of the call which might cause the user of the service to believe that the call has not yet started.

13.3. WAP push messages

13.3.1. For any WAP push messages, a short code or some other means of identifying the member providing the service must be included in the message.

13.4. Prohibited services

13.4.1. No WASPA member may provide a service described in this section or facilitate the provision of such a service by an Information Provider.

13.4.2. Prohibited services:

  1. Chat services where a customer is billed for receiving a message rather than being billed for sending a message. “Chat services” includes any service where facilities are provided for any form of conversation or dialogue between the customer and other customers of the service, between the customer and a software application, or between the customer and staff of the chat service provider. For the avoidance of doubt, this excludes notifications (covered by section 12, above) relating to permitted chat services, provided that these are notifications relating to the chat service and not conversational messages.
  2. Quiz services where a customer is billed for receiving quiz messages rather than being billed for sending a response. “Quiz services” covers any form service including a game, trivia, a competition or challenge where a customer is asked questions or prompted to provide a response or solve a problem, whether a prize is offered or not.

14. Complaints procedures

14.1. Lodging of complaints

14.1.1. Any person may lodge a complaint against any member who, in the view of the complainant, has acted contrary to the provisions of this Code.

14.1.2. Any complaint must be lodged with the WASPA secretariat using the contact information published on the WASPA web site.

14.1.3. A complaint should contain the following information:

  1. the name of the wireless application service provider against whom the complaint is being made, or if the identity of the service provider is not clear, the number of the service or other identifying information;
  2. the full names, address and contact details of the complainant;
  3. to the extent that the information is known or available, identification of the part or parts of the Code of Conduct which has allegedly been breached; and
  4. a detailed description of the actions (or inactions) that resulted in the alleged breach.

14.1.4. Any complaint lodged that does not contain the above information may be referred back to the complainant by the secretariat, together with a request to provide the missing information.

14.1.5. If a complainant requests anonymity, the complainant’s identity may be withheld from the member at the discretion of the secretariat.

14.1.6. The secretariat may initiate a complaint against a member on behalf of WASPA, should it become aware of an apparent breach of the Code.

14.1.7. The secretariat shall have the discretion to make use of either the informal or formal complaint procedure to process any complaints received, subject to clauses 14.2.1. and 14.3.1.

14.1.8. Where the complainant has lodged a complaint or dispute, or instituted an action with any other regulatory body or in a Court, and where the subject matter of that complaint, dispute or action is substantially the same as the subject matter of a complaint lodged by that complainant with the WASPA Secretariat, WASPA may decline to consider and deal with the complaint.

14.2. Informal complaint procedure

14.2.1. In the case of a complaint for which it is feasible for the member to provide a prompt remedy and where no material breach of the Code seems to have occurred, the following informal complaint procedure will be followed.

14.2.2. The secretariat will forward the complaint to the member concerned.

14.2.3. The member has five working days to effect an appropriate remedy.

14.2.4. Thereafter, if the complainant is satisfied that the member has adequately addressed the complaint then the complaint is considered closed and no further action is taken.

14.2.5. If the complainant is not satisfied that the complaint has been satisfactorily resolved, then the formal complaint procedure will be used to handle the complaint further.

14.2.6. The secretariat will maintain a record of any complaints resolved through the informal complaint procedure.

14.3. Formal complaint procedure

14.3.1. In the case of a complaint for which it is not feasible for the member concerned to provide a prompt remedy, or a complaint that has been escalated from the informal complaint procedure, the following formal complaint procedure will be followed.

14.3.2. If the secretariat believes that a complainant has not provided sufficient evidence for an adjudicator to be able to make a decision regarding their complaint, the secretariat may request that the complainant provide additional supporting material for their complaint. Should the complainant fail to provide any additional information, the secretariat may close the complaint due to lack of evidence without it proceeding to adjudication.

14.3.3. The member (or members) named in the complaint, or identified by the WASPA Secretariat on the basis of any identifying information included in the complaint, will be notified by the secretariat that a complaint has been lodged and that the formal complaint procedure is being followed.

14.3.4. The secretariat will provide the member with a copy of the complaint, and any additional information relevant to the complaint.

14.3.5. The member will be given five working days to respond to the complaint, and to provide any additional information the member deems relevant to the complaint, including any mitigating factors that the member wishes the adjudicator to consider.

14.3.6. If the member fails to respond within this time period, it will be assumed that the member does not wish to respond. An extension to this time period may be given to the member at the discretion of the WASPA Secretariat.

14.3.7. Notwithstanding any response from the member, the secretariat will assign the complaint to an adjudicator, and provide the adjudicator with all material relevant to the complaint.

14.3.8. The adjudicator must carefully review:

  1. the complaint;
  2. any response the member has made to the complaint;
  3. the WASPA Code of Conduct;
  4. any other material relevant to the complaint, as supplied by WASPA.

14.3.9. The adjudicator may make reference to the “annotated” version of the WASPA Code of Conduct, which contains explanatory notes and a history of changes to the Code.

14.3.10. The adjudicator may ask the secretariat to request that the complainant, the member, or both, furnish additional information relating to the complaint. Specifically, the adjudicator may request that the member respond to any additional breaches of the Code of Conduct discovered during the investigation of the complaint, but which were not specified in the original complaint.

14.3.11. Where a complaint relates to an advertisement, when requested to do so, a member must, within five working days, provide clear copies of the relevant adverts, flighting schedules in the relevant media (covering previous and future planned flighting) and flighting codes (where available).

14.3.12. Where a complaint involves any interaction with a customer, when requested to do so, a member must, within five working days, provide clear copies of all relevant logs of that interaction.

14.3.13. Providing incorrect or fraudulent information in response to a complaint, or in response to any other request to provide information is itself a breach of this Code.

14.3.14. On the basis of the evidence presented, the adjudicator will decide whether there has been a breach of the Code. Each case will be considered and decided on its own merits.

14.3.15. If the adjudicator determines that there has been a breach of the Code, then the adjudicator must determine appropriate sanctions.

14.3.16. In determining any appropriate sanctions, the adjudicator must take into consideration:

  1. any previous successful complaints made against the member;
  2. any previous successful complaints of a similar nature.

14.3.17. Once the adjudicator has determined whether there has been a breach of the Code, and any sanctions, the adjudicator will provide the secretariat with a written report detailing these findings.

14.3.18. The secretariat will provide a copy of this report to the relevant member and to the complainant.

14.3.19. Should technical errors be identified in an adjudicator’s report, the adjudicator has the sole discretion to decide whether the initial report should be withdrawn and replaced with an amended report.

14.3.20. The member has five working days to notify the secretariat if it wishes to appeal against the decision of the adjudicator. An extension to this time period may be given to the member at the discretion of the WASPA Secretariat.

14.3.21. Unless otherwise specified in the adjudicator’s report, any sanctions will be considered suspended if an appeal is lodged, until the appeal process is completed.

14.3.22. If no appeal is lodged, or if the adjudicator has specified certain sanctions as not being suspended pending an appeal, the failure of any member to comply with any sanction imposed upon it will itself amount to a breach of the Code and may result in further sanctions being imposed.

14.3.23. The member must provide the secretariat with confirmation of compliance with any applicable sanctions within five working days of receiving the adjudicator’s report.

14.3.24. The member must pay any applicable fine(s) imposed by an adjudicator within five working days of receipt of invoice.

14.3.25. The secretariat will maintain a record of any complaints resolved through the formal complaint procedure.

14.4. Sanctions

14.4.1. An adjudicator finding prima facie evidence that any member may have breached clause 3.1.2 of the Code of Conduct must request that WASPA refer the breach to the relevant statutory or regulatory authority, unless that authority has already made a ruling on that particular case. If the relevant authority has already made a ruling on that particular case, then the adjudicator may find a breach of clause 3.1.2.

14.4.2. For all other clauses of the Code, possible sanctions that may be imposed on a member found to be in breach of the Code of Conduct are one or more of the following:

  1. a requirement for the member to remedy the breach;
  2. a formal reprimand;
  3. an appropriate fine on the member, to be collected by WASPA;
  4. a requirement, in appropriate circumstance, for the member to pay reasonable and valid claims for compensation;
  5. suspension of the member from WASPA for a defined period;
  6. expulsion of the member from WASPA;
  7. a requirement for the member to disclose the identity of any information provider found to be acting in breach of this Code of Conduct;
  8. a requirement for the member to suspend or terminate the services of any information provider that provides a service in contravention of this Code of Conduct;
  9. a requirement to withhold a specified amount or portion of money payable by the member to the information provider.

14.4.3. When determining sanctions, the adjudicator should take note of 14.3.21, and specify any sanctions that will not be suspended if an appeal is lodged. Sanctions that can be specified in this way include:

  1. Sanctions requiring a member to amend, suspend, or terminate a service being offered in breach of the Code of Conduct;
  2. Any sanctions imposed as a result of the failure of a member to comply with previous sanctions, as specified in 14.3.22.

14.4.4. In addition, possible sanctions against a member in breach of the Code include advising the relevant network operators or that member’s aggregator to do one or more of the following:

  1. block a member’s access to a specific number for a defined period;
  2. block a member’s access to a specific category of service for a defined period;
  3. terminate a member’s access to a specific number;
  4. terminate a member’s access to a specific category of service;
  5. withhold a specified amount or portion of money payable by the network operator to that service provider;
  6. pay some or all of withheld funds to WASPA, as an appropriate fine on the service provider;
  7. issue a blanket refund to the customers of a service found to be in breach of the Code of Conduct.

14.4.5. When considering appropriate sanctions, the adjudicator should consider the member’s use of the checking service described in section 14.8. Where a member has had a service or advertisement checked by WASPA this should be taking as a mitigating factor when considering sanctions, provided that the service or advertisement has not been subsequently amended so as not to comply with the Code.

14.4.6. Where a service is provided by one WASPA member using the facilities of another member, if the member providing these facilities has taken reasonable steps in response to any alleged breach of the Code by the member providing the service, this must be considered as a significant mitigating factor when considering any sanctions against the member providing the facilities.

14.4.7. For the avoidance of doubt, no sanction may be applied to a member who has not been given an opportunity to respond to a complaint.

14.5. Information provider notices

14.5.1. If the adjudicator has determined that an information provider is operating in breach of the Code of Conduct, and the adjudicator is of the reasonable opinion that the information provider may persist in such breach, whether through the member against whom the complaint was lodged or another member, the adjudicator may instruct the secretariat to issue a notice to WASPA’s members.

14.5.2. The notice referred to in 14.5.1. must clearly identify the information provider and the relevant breach or breaches of the Code of Conduct, and must specify a date from which the notice applies.

14.5.3. Any member permitting the information provider to operate in breach of the Code of Conduct (in the same or substantially similar manner to that identified in the notice referred to in 14.5.1), after the date specified in the notice, will be automatically in breach of the same part or parts of the Code of Conduct as the information provider. Such members will be subject to sanctions determined by the adjudicator in accordance with section 14.4, read in conjunction with section 14.3.15.

14.6. Appeal process

14.6.1. Any member found to have breached the Code of Conduct by an adjudicator has the right to appeal for a review of the adjudicator’s decision, and/or a review of the sanctions imposed by the adjudicator.

14.6.2. When notifying WASPA of the intention to appeal, the member must specify if they wish to request a face-to-face appeal hearing. If a face-to-face appeal hearing is requested then that member must be given an opportunity to present their appeal in person to the appeals panel.

14.6.3. A member requesting an appeal must pay an appeal fee. The fee may vary depending on the type of appeal requested. Appeal fees will be set by WASPA’s Management Committee in consultation with WASPA’s membership. The member must pay any applicable appeals fee within five working days of receipt of invoice.

14.6.4. Once the secretariat has been notified that a member wishes to appeal a decision, that member has fifteen working days to supply the secretariat with any additional information it deems relevant to the complaint. An extension to this time period may be given to the member at the discretion of the WASPA Secretariat.

14.6.5. The secretariat will inform the complainant that the service provider has lodged an appeal against the adjudicator’s decision.

14.6.6. The secretariat will convene an appeals panel, consisting of three adjudicators. No person who could be considered to represent either the complainant or the service provider concerned may sit on the appeals panel.

14.6.7. The appeals panel must consider the evidence provided to the adjudicator, the adjudicator’s decision and any additional information provided by the service provider.

14.6.8. If the member has requested a face-to-face appeal hearing, then the appeals panel must also consider the member’s appeal, as presented during the appeal hearing.

14.6.9. On the basis of the evidence presented, the panel will decide whether there has, in fact, been a breach of the Code.

14.6.10. If the panel determines that there has, in fact, been a breach of the Code, then the panel must review the sanctions recommended by the adjudicator.

14.6.11. The panel may maintain the same sanctions recommended by the adjudicator, or may determine such other sanctions, as it deems appropriate given the nature of the breach and the evidence presented.

14.6.12. An appeals panel must also determine, based on the merits of the appeal, whether the appeal fee must be refunded, partially refunded or forfeit by the service provider.

14.6.13. Once the panel has determined whether there has been a breach of the code, and reviewed any associated sanctions, the panel will provide the secretariat with a written report detailing these findings.

14.6.14. The secretariat will provide a copy of this report to the relevant member and to the complainant.

14.6.15. The member must, within five working days, comply with any sanction imposed.

14.6.16. The failure of any member to comply with any sanction imposed upon it will itself amount to a breach of the Code and may result in further sanctions being imposed.

14.6.17. The member may not request a further review of the panel decision or request a further appeal.

14.6.18. The secretariat will maintain a record of any complaints panel proceedings.

14.7. Emergency procedure

14.7.1. Where it appears to the secretariat that a breach of the Code has taken place that is serious and requires urgent remedy, the “emergency procedure” will be used.

14.7.2. The member concerned will be notified by the secretariat that the emergency procedure has been invoked.

14.7.3. The secretariat will convene an emergency panel, consisting of at least three persons. No person who could be considered to represent the member concerned may sit on the emergency panel.

14.7.4. As soon as reasonably possible, the emergency panel will determine if a breach of the Code has taken place that requires urgent remedy, and prescribe such remedy.

14.7.5. Where urgent remedy is required, the secretariat will notify the relevant member’s nominated representative that the emergency procedure has been invoked and that urgent remedy is sought.

14.7.6. The member concerned must comply with the urgent remedy as soon as practicable. Failure to do so constitutes a breach of this Code.

14.7.7. The secretariat may also advise the relevant network operator or operators to block a member’s access to a specific number or a specific service.

14.7.8. Once the emergency procedure has been completed, the breach of the Code will be reviewed using the formal complaint procedure above. If, during the formal complaint procedure, the urgent remedy exercised above is deemed to be inappropriate, it may be reversed.

14.7.9. The emergency procedure may be invoked for a complaint that is already being handled by the formal complaint procedure. In this case, the SP must be provided an opportunity to supplement any response already submitted to the formal complaint once the emergency procedure has been completed.

14.7.10. Neither WASPA, the WASPA secretariat, nor any WASPA member can be held liable for any damages whatsoever as a result of exercising the emergency procedure.

14.8. Service and advert advice service

14.8.1. WASPA may introduce a service and advert advice service for its members. This service will provide a mechanism for members to submit a copy of a proposed advertisement or a suitably detailed description/flowchart of a service to be provided.

14.8.2. This service may be subject to a prescribed fee.

14.8.3. The checking service will review the service or advertisement and provide advice to the member on whether or not the service or advertisement appears to comply with the WASPA Code.

14.8.4. Advice provided by this service does not represent a finding as to whether or not a service or advertisement is in breach of the WASPA Code. An adjudicator or panel reviewing a complaint against a service or advertisement is not obliged to agree with the advice provided by the checking service.


15. References

  • The SMS Code, developed by the Marketing Federation of South Africa and others; http://www.smscode.co.za
  • Advertising Guidelines, MTN, November 2004.
  • Comprehensive WASP Advertising Guidelines, Vodacom, November 2004.
  • The Wireless Application Service Provider Handbook, Executive Version 6, published by Vodacom Connect, 29 July 2003.
  • Notice inviting comment on proposed guidelines for recognition of industry representative bodies in terms of Chapter XI of the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002), Government Gazette, 8 September 2004.
  • The Internet Service Providers’ Association’s code of conduct; http://www.ispa.org.za/code, version dated 25 June 2003.
  • Code of Practice, Tenth Edition, Independent Committee for the Supervision of Standards of Telephone Information Services, United Kingdom, January 2004.
  • The Advertising Standards Authority of South Africa, Code of Practice and Procedural Guide; http://www.asasa.org.za

16. Table of Abbreviations

The following abbreviations are used in this document and in the WASPA Advertising Guidelines.

CSD Circuit Switched Data
EBB Event Based Billing
GPRS General Packet Radio Services
IVR Interactive Voice Response
MMS Multimedia Messaging Service
MO Mobile Originating
MSISDN Mobile Station International Subscriber Directory Number
MT Mobile Terminating
OBS Online Billing Services
PIN Personal Identification Number
PRS Premium Rate Service
PSMS Premium Short Message Service
SMPP Short Message Peer to Peer
SMS Short Message Service
SMSC Short Message Service Centre
USSD Unstructured Supplementary Service Data
VAS Value Added Services
VAT Value Added Tax
WAP Wireless Application Protocol
WASP Wireless Application Service Provider
WASPA Wireless Application Service Providers’ Association
Sort page by: Number | Date | WASPA Member | Info Provider | Result

Buongiorno UK!

Nr: 00003
Date Lodged: 2005-09-01Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

iTouch

Nr: 00005
Date Lodged: 2005-09-01Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 00008
Date Lodged: 2005-09-07Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno UK!

Nr: 00010
Date Lodged: 2005-09-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00014
Date Lodged: 2005-09-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00017
Date Lodged: 2005-09-15Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Cointel

Nr: 00018
Date Lodged: 2005-09-15Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Cointel

Nr: 00030
Date Lodged: 2005-09-25Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Worldplay

Nr: 00038
Date Lodged: 2005-10-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Worldplay

Nr: 00039
Date Lodged: 2005-10-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Worldplay

Nr: 00040
Date Lodged: 2005-10-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

MyBeat Interactive

Nr: 00045
Date Lodged: 2005-10-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Wireless Warriors

Nr: 00053
Date Lodged: 2005-10-25Info Provider: n/aResult: Complaint not upheldReport: [PDF]

iTouch

Nr: 00054
Date Lodged: 2005-10-26Info Provider: n/aResult: Complaint not upheldReport: [PDF]

iTouch

Nr: 00056
Date Lodged: 2005-10-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00059
Date Lodged: 2005-10-31Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

eXactmobile

Nr: 00060
Date Lodged: 2005-10-31Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00061
Date Lodged: 2005-11-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 00080
Date Lodged: 2005-11-23Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

iTouch

Nr: 00100
Date Lodged: 2005-12-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Vending for Africa

Nr: 00106
Date Lodged: 2006-01-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00108
Date Lodged: 2006-01-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Marketel

Nr: 00116
Date Lodged: 2006-01-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Always Active Technologies

Nr: 00120
Date Lodged: 2006-01-16Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Starfish Mobile

Nr: 00121
Date Lodged: 2006-01-16Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Worldplay

Nr: 00142
Date Lodged: 2006-01-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00150
Date Lodged: 2006-01-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Grapevine Interactive

Nr: 00153
Date Lodged: 2006-01-31Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

eXactmobile

Nr: 00154
Date Lodged: 2006-02-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00158
Date Lodged: 2006-02-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Always Active Technologies

Nr: 00172
Date Lodged: 2006-02-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00179
Date Lodged: 2006-02-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00189
Date Lodged: 2006-02-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Worldplay

Nr: 00190
Date Lodged: 2006-02-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 00192
Date Lodged: 2006-02-23Info Provider: n/aResult: Complaints upheldReport: [PDF]

iTouch

Nr: 00223
Date Lodged: 2006-03-20Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno UK!

Nr: 00284
Date Lodged: 2006-04-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Autopage Cellular

Nr: 00301
Date Lodged: 2006-05-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00302
Date Lodged: 2006-05-09Info Provider: n/aResult: Complaint not upheldReport: [PDF]

eXactmobile

Nr: 00306
Date Lodged: 2006-05-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00309
Date Lodged: 2006-05-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00312
Date Lodged: 2006-05-22Info Provider: n/aResult: Complaint not upheldReport: [PDF]

eXactmobile

Nr: 00332
Date Lodged: 2006-06-14Info Provider: n/aResult: Complaint not upheldReport: [PDF]

iTouch

Nr: 00348
Date Lodged: 2006-07-05Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Vending for Africa

Nr: 00353
Date Lodged: 2006-07-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00372
Date Lodged: 2006-07-17Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

eXactmobile

Nr: 00373
Date Lodged: 2006-07-21Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

eXactmobile

Nr: 00374
Date Lodged: 2006-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00376
Date Lodged: 2006-07-27Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Vending for Africa

Nr: 00384
Date Lodged: 2006-09-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00389
Date Lodged: 2006-08-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00390
Date Lodged: 2006-08-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00391
Date Lodged: 2006-08-04Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Cointel

Nr: 00398
Date Lodged: 2006-08-14Info Provider: n/aResult: Complaint not upheldReport: [PDF]

eXactmobile

Nr: 00408
Date Lodged: 2006-08-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00440
Date Lodged: 2006-09-07Info Provider: n/aResult: Complaints upheldReport: [PDF]

Buongiorno UK!

Nr: 00444
Date Lodged: 2006-09-13Info Provider: n/aResult: Complaint not upheldReport: [PDF]

iTouch

Nr: 00582
Date Lodged: 2006-10-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00583
Date Lodged: 2006-10-13Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 00633
Date Lodged: 2006-11-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Worldplay

Nr: 00635
Date Lodged: 2006-11-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00584
Date Lodged: 2006-10-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 01020
Date Lodged: 2007-02-13Info Provider: n/aResult: Complaint not upheldReport: [PDF]

eXactmobile

Nr: 01019
Date Lodged: 2007-02-13Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

eXactmobile

Nr: 01021
Date Lodged: 2007-02-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Marketel

Nr: 00662
Date Lodged: 2006-11-15Info Provider: n/aResult: Complaint referred back to complainantReport: [PDF]

Peach Mobile/Integrat

Nr: 00219
Date Lodged: 2006-03-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Marketel

Nr: 00461
Date Lodged: 2006-09-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 00610
Date Lodged: 2007-02-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Gozomo/Integrat

Nr: 00637
Date Lodged: 2006-11-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

GMA

Nr: 01317
Date Lodged: 2007-05-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 01329
Date Lodged: 2007-05-17Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 01366
Date Lodged: 2007-06-03Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Playfon

Nr: 01628
Date Lodged: 2007-06-25Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 01655
Date Lodged: 2007-07-01Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

iTouch

Nr: 01680
Date Lodged: 2007-07-08Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

iTouch

Nr: 01325
Date Lodged: 2007-05-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Nashua Mobile

Nr: 01326
Date Lodged: 2007-05-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 01695
Date Lodged: 2007-07-12Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Blinck Mobile

Nr: 01727
Date Lodged: 2007-07-27Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 01767
Date Lodged: 2007-08-11Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

iTouch

Nr: 01975
Date Lodged: 2007-08-14Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 01744
Date Lodged: 2007-08-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Internal WASP Service of MTN

Nr: 01982
Date Lodged: 2007-08-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Zed Mobile

Nr: 02044
Date Lodged: 2007-09-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 02254
Date Lodged: 2007-10-01Info Provider: n/aResult: Complaint dismissedReport: [PDF]

eXactmobile

Nr: 02262
Date Lodged: 2007-10-04Info Provider: n/aResult: Complaint dismissedReport: [PDF]

eXactmobile

Nr: 02082
Date Lodged: 2007-09-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 02445
Date Lodged: 2007-10-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Internal WASP Service of MTN

Nr: 02399
Date Lodged: 2007-10-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 02398
Date Lodged: 2007-10-08Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Nashua Mobile

Nr: 02403
Date Lodged: 2007-10-11Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sybase 365

Nr: 02407
Date Lodged: 2007-10-14Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 02409
Date Lodged: 2007-10-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 02740
Date Lodged: 2007-11-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

2waytraffic

Nr: 02510
Date Lodged: 2007-11-14Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

TelePlay Communications

Nr: 03019
Date Lodged: 2007-12-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 03017
Date Lodged: 2007-12-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 03020
Date Lodged: 2007-12-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 03018
Date Lodged: 2007-12-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 03054
Date Lodged: 2007-12-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sybase 365/Blinck Mobile

Nr: 03106
Date Lodged: 2008-01-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 03016
Date Lodged: 2007-12-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Marketel

Nr: 03147
Date Lodged: 2008-01-29Info Provider: n/aResult: Complaint not upheldReport: [PDF]

iTouch

Nr: 02040
Date Lodged: 2007-09-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

MyBeat Interactive

Nr: 03078
Date Lodged: 2007-12-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Clickatell

Nr: 03122
Date Lodged: 2008-01-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03128
Date Lodged: 2008-01-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 03337
Date Lodged: 2008-02-12Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Sybase 365/AMV

Nr: 03098
Date Lodged: 2008-01-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03132
Date Lodged: 2008-01-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat/SMSCellular

Nr: 03146
Date Lodged: 2008-01-28Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Celerity Systems

Nr: 03317
Date Lodged: 2008-02-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 03584
Date Lodged: 2008-02-27Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Autopage Cellular

Nr: 03557
Date Lodged: 2008-02-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 03343
Date Lodged: 2008-02-13Info Provider: n/aResult: Complaint dismissedReport: [PDF]

eXactmobile

Nr: 03319
Date Lodged: 2008-02-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

AMV

Nr: 03344
Date Lodged: 2008-02-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 03560
Date Lodged: 2008-02-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 03548
Date Lodged: 2008-02-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03588
Date Lodged: 2008-02-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Africa2You

Nr: 03579
Date Lodged: 2008-10-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 03611
Date Lodged: 2008-03-04Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Mediadeck SA

Nr: 03574
Date Lodged: 2008-02-26Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Integrat

Nr: 03589
Date Lodged: 2008-02-28Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 03618
Date Lodged: 2008-03-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Marketel

Nr: 03314
Date Lodged: 2008-02-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 03580
Date Lodged: 2008-02-27Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Strike Media

Nr: 03592
Date Lodged: 2008-02-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat

Nr: 03629
Date Lodged: 2008-03-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

2waytraffic/Invicta

Nr: 03342
Date Lodged: 2008-02-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 03357
Date Lodged: 2008-02-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03619
Date Lodged: 2008-03-05Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Marketel

Nr: 03627
Date Lodged: 2008-03-07Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

iTouch

Nr: 04111
Date Lodged: 2008-04-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Celerity Systems

Nr: 03863
Date Lodged: 2008-04-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat

Nr: 03339
Date Lodged: 2008-02-13Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 03349
Date Lodged: 2008-02-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Grapevine Interactive

Nr: 03882
Date Lodged: 2008-04-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03350
Date Lodged: 2008-02-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03581
Date Lodged: 2008-02-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03596
Date Lodged: 2008-02-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03673
Date Lodged: 2008-03-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 03797
Date Lodged: 2008-03-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 04110
Date Lodged: 2008-04-24Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno UK!

Nr: 03630
Date Lodged: 2008-03-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat

Nr: 03646
Date Lodged: 2008-02-28Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Marketel

Nr: 03862
Date Lodged: 2008-04-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 04165
Date Lodged: 2008-05-14Info Provider: n/aResult: Complaint dismissedReport: [PDF]

eXactmobile

Nr: 04196
Date Lodged: 2008-05-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 04198
Date Lodged: 2008-05-16Info Provider: n/aResult: Complaint not upheldReport: [PDF]

iTouch

Nr: 04387
Date Lodged: 2008-06-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 04400
Date Lodged: 2008-06-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 04345
Date Lodged: 2008-05-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04383
Date Lodged: 2008-05-30Info Provider: n/aResult: Complaint dismissedReport: [PDF]

AMV

Nr: 04594
Date Lodged: 2008-07-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat

Nr: 04120
Date Lodged: 2008-04-28Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Blinck Mobile

Nr: 04189
Date Lodged: 2008-05-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04650
Date Lodged: 2008-08-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04630
Date Lodged: 2008-08-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04486
Date Lodged: 2008-07-01Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

AMV/Buongiorno UK!

Nr: 04488
Date Lodged: 2008-07-01Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

AMV

Nr: 04499
Date Lodged: 2008-07-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Marketel

Nr: 04534
Date Lodged: 2008-07-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Marketel

Nr: 04535
Date Lodged: 2008-07-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 04541
Date Lodged: 2008-07-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 04610
Date Lodged: 2008-07-29Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Blinck Mobile

Nr: 04413
Date Lodged: 2008-06-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!/Blinck Mobile

Nr: 04463
Date Lodged: 2008-06-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Atinco SA

Nr: 04467
Date Lodged: 2008-06-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

The NXT Thing Now

Nr: 04652
Date Lodged: 2008-08-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04674
Date Lodged: 2008-08-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Two Screens

Nr: 04561
Date Lodged: 2008-07-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 04631
Date Lodged: 2008-08-04Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Worldplay

Nr: 04524
Date Lodged: 2008-07-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

SA Funclub

Nr: 04599
Date Lodged: 2008-07-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 04614
Date Lodged: 2008-07-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 04637
Date Lodged: 2008-08-04Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Celerity Systems

Nr: 04555
Date Lodged: 2008-07-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger

Nr: 04580
Date Lodged: 2008-07-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 04653
Date Lodged: 2008-08-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 04672
Date Lodged: 2008-08-12Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Blinck Mobile

Nr: 04657
Date Lodged: 2008-08-08Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 04677
Date Lodged: 2008-08-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04613
Date Lodged: 2008-08-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04654
Date Lodged: 2008-08-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04658
Date Lodged: 2008-08-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04680
Date Lodged: 2008-08-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04681
Date Lodged: 2008-08-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 04722
Date Lodged: 2008-08-21Info Provider: n/aResult: Complaint not upheldReport: [PDF]

AMV

Nr: 04737
Date Lodged: 2008-08-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 04649
Date Lodged: 2008-08-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat

Nr: 04784
Date Lodged: 2008-09-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04511
Date Lodged: 2008-07-08Info Provider: n/aResult: Complaint dismissedReport: [PDF]

eXactmobile

Nr: 04741
Date Lodged: 2008-08-26Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

AMV

Nr: 04752
Date Lodged: 2008-08-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 04780
Date Lodged: 2008-09-03Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Cellfind

Nr: 04801
Date Lodged: 2008-09-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 04712
Date Lodged: 2008-08-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 04783
Date Lodged: 2008-09-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 04833
Date Lodged: 2008-09-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 04728
Date Lodged: 2008-08-22Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04885
Date Lodged: 2008-09-22Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger

Nr: 04874
Date Lodged: 2008-09-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 04827
Date Lodged: 2008-09-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile/Integrat

Nr: 04847
Date Lodged: 2008-09-15Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno UK!

Nr: 04867
Date Lodged: 2008-09-18Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Opera Telecom

Nr: 04872
Date Lodged: 2008-09-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 04921
Date Lodged: 2008-09-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05014
Date Lodged: 2008-10-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 04994
Date Lodged: 2008-10-13Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

IWS

Nr: 04897
Date Lodged: 2008-09-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 04973
Date Lodged: 2008-10-09Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Peach Mobile

Nr: 04985
Date Lodged: 2008-10-13Info Provider: n/aResult: Complaint not upheldReport: [PDF]

SMS Portal / Strike Media

Nr: 05103
Date Lodged: 2008-11-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 04744
Date Lodged: 2008-08-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05004
Date Lodged: 2008-10-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05005
Date Lodged: 2008-10-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05055
Date Lodged: 2008-10-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill/Sybase 365

Nr: 05081
Date Lodged: 2008-10-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill/Sybase 365

Nr: 05165
Date Lodged: 2008-11-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05178
Date Lodged: 2008-11-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 04967
Date Lodged: 2008-10-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC

Nr: 28769
Date Lodged: 2015-12-28Info Provider: n/aResult: PendingReport: n/a

mBill

Nr: 05395
Date Lodged: 2008-12-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05396
Date Lodged: 2008-12-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05491
Date Lodged: 2009-01-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05509
Date Lodged: 2009-01-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05574
Date Lodged: 2009-01-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05668
Date Lodged: 2009-01-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05677
Date Lodged: 2009-01-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05457
Date Lodged: 2008-12-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 04909
Date Lodged: 2008-09-25Info Provider: n/aResult: Complaint not upheldReport: [PDF]

ABSA

Nr: 04968
Date Lodged: 2008-10-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Always Active Technologies

Nr: 05174
Date Lodged: 2008-11-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 05065
Date Lodged: 2008-10-24Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Blinck Mobile

Nr: 05507
Date Lodged: 2009-01-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 05558
Date Lodged: 2009-01-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Wap Network Group

Nr: 05223
Date Lodged: 2008-11-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 05009
Date Lodged: 2008-10-15Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media

Nr: 05094
Date Lodged: 2008-10-30Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 05564
Date Lodged: 2009-01-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch

Nr: 04900
Date Lodged: 2008-09-23Info Provider: n/aResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 05044
Date Lodged: 2008-10-22Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno UK!

Nr: 04929
Date Lodged: 2008-09-30Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno UK!

Nr: 05096
Date Lodged: 2008-10-31Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 05717
Date Lodged: 2009-02-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 05123
Date Lodged: 2008-11-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 05225
Date Lodged: 2008-11-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 05235
Date Lodged: 2008-11-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Teljoss

Nr: 05273
Date Lodged: 2008-11-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 05288
Date Lodged: 2008-11-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Floodgate Agencies/Clickatell

Nr: 05299
Date Lodged: 2008-11-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 05214
Date Lodged: 2008-11-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 04990
Date Lodged: 2008-10-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 04817
Date Lodged: 2008-09-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 04813
Date Lodged: 2008-09-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05077
Date Lodged: 2008-10-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 05086
Date Lodged: 2008-10-29Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Vodacom Service Provider

Nr: 05317
Date Lodged: 2008-12-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05300
Date Lodged: 2008-11-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05252
Date Lodged: 2008-11-21Info Provider: n/aResult: Complaint dismissedReport: [PDF]

eXactmobile

Nr: 05284
Date Lodged: 2008-11-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 05718
Date Lodged: 2009-02-06Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

TIMw.e. New Media

Nr: 05853
Date Lodged: 2009-02-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05921
Date Lodged: 2009-03-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 05928
Date Lodged: 2009-03-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05641
Date Lodged: 2009-01-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile

Nr: 05644
Date Lodged: 2009-01-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Endemol SA

Nr: 05318
Date Lodged: 2008-12-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 05568
Date Lodged: 2009-01-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Zed Mobile

Nr: 05646
Date Lodged: 2009-01-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Fox Mobile

Nr: 05653
Date Lodged: 2009-01-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Gozomo

Nr: 05657
Date Lodged: 2009-01-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 05355
Date Lodged: 2008-12-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia/Zed Mobile

Nr: 05329
Date Lodged: 2008-12-02Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Autopage Cellular

Nr: 05333
Date Lodged: 2008-12-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 05339
Date Lodged: 2008-12-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 05352
Date Lodged: 2008-12-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 05367
Date Lodged: 2008-12-08Info Provider: n/aResult: Complaint dismissedReport: [PDF]

MoloAfrika

Nr: 05460
Date Lodged: 2008-12-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 05477
Date Lodged: 2009-01-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Two Screens

Nr: 05769
Date Lodged: 2009-02-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Securicom

Nr: 05746
Date Lodged: 2009-02-10Info Provider: n/aResult: Complaint dismissedReport: [PDF]

eXactmobile

Nr: 05599
Date Lodged: 2009-01-20Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Blinck Mobile

Nr: 05988
Date Lodged: 2009-03-10Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Blinck Mobile

Nr: 06034
Date Lodged: 2009-03-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 06070
Date Lodged: 2009-03-21Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Blinck Mobile

Nr: 06240
Date Lodged: 2009-04-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 05792
Date Lodged: 2009-02-16Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Blinck Mobile

Nr: 06478
Date Lodged: 2009-05-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

IWS

Nr: 05670
Date Lodged: 2009-01-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 05816
Date Lodged: 2009-02-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 05602
Date Lodged: 2009-01-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 05696
Date Lodged: 2009-02-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05801
Date Lodged: 2009-02-16Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Mobile Gate

Nr: 06371
Date Lodged: 2009-05-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05708
Date Lodged: 2009-02-04Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno UK!

Nr: 05704
Date Lodged: 2009-02-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05855
Date Lodged: 2009-02-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05909
Date Lodged: 2009-03-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05955
Date Lodged: 2009-03-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 05977
Date Lodged: 2009-03-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

mBill

Nr: 06160
Date Lodged: 2009-04-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 05479
Date Lodged: 2009-01-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 05870
Date Lodged: 2009-02-24Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

AMV

Nr: 05927
Date Lodged: 2009-03-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 05974
Date Lodged: 2009-03-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Funmobile/Buongiorno UK/Integrat

Nr: 05826
Date Lodged: 2009-02-18Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno UK!

Nr: 05980
Date Lodged: 2009-03-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05985
Date Lodged: 2009-03-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06030
Date Lodged: 2009-03-16Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno UK!

Nr: 06039
Date Lodged: 2009-03-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06057
Date Lodged: 2009-03-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06105
Date Lodged: 2009-03-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06112
Date Lodged: 2009-03-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Teljoss/Integrat

Nr: 05888
Date Lodged: 2009-02-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 05954
Date Lodged: 2009-03-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 05981
Date Lodged: 2009-03-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 05972
Date Lodged: 2009-03-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 06055
Date Lodged: 2009-03-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 06103
Date Lodged: 2009-03-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Zed Mobile

Nr: 05905
Date Lodged: 2009-03-02Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sam Media

Nr: 06802
Date Lodged: 2009-06-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sam Media

Nr: 06918
Date Lodged: 2009-06-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobilegate

Nr: 06186
Date Lodged: 2009-04-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 06730
Date Lodged: 2009-06-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger

Nr: 06859
Date Lodged: 2009-06-22Info Provider: n/aResult: Complaint not upheldReport: [PDF]

eXactmobile

Nr: 05996
Date Lodged: 2009-03-10Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno UK!

Nr: 06392
Date Lodged: 2009-05-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 05682
Date Lodged: 2009-01-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 06058
Date Lodged: 2009-03-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 06560
Date Lodged: 2009-05-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Funmobile/Worldbase

Nr: 06797
Date Lodged: 2009-06-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Venista

Nr: 06278
Date Lodged: 2009-04-21Info Provider: n/aResult: Complaint dismissedReport: [PDF]

SMSNET-SA

Nr: 06341
Date Lodged: 2009-04-29Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Zed Mobile

Nr: 06364
Date Lodged: 2009-05-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 06403
Date Lodged: 2009-05-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Teleplay

Nr: 06542
Date Lodged: 2009-05-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 06648
Date Lodged: 2009-05-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Txtnation

Nr: 07502
Date Lodged: 2009-09-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 06306
Date Lodged: 2009-04-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 06365
Date Lodged: 2009-05-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06156
Date Lodged: 2009-04-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06177
Date Lodged: 2009-04-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06232
Date Lodged: 2009-04-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06263
Date Lodged: 2009-04-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06274
Date Lodged: 2009-04-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06304
Date Lodged: 2009-04-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06307
Date Lodged: 2009-04-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06329
Date Lodged: 2009-04-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06334
Date Lodged: 2009-04-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06453
Date Lodged: 2009-05-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06575
Date Lodged: 2009-05-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06605
Date Lodged: 2009-05-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06609
Date Lodged: 2009-05-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06700
Date Lodged: 2009-06-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06781
Date Lodged: 2009-06-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06640
Date Lodged: 2009-05-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 06242
Date Lodged: 2009-04-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 06303
Date Lodged: 2009-04-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 06346
Date Lodged: 2009-04-30Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media

Nr: 06611
Date Lodged: 2009-05-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 06678
Date Lodged: 2009-06-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 06751
Date Lodged: 2009-06-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 06753
Date Lodged: 2009-06-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 06760
Date Lodged: 2009-06-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 06811
Date Lodged: 2009-06-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 06839
Date Lodged: 2009-06-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

R&D Media Holding

Nr: 06842
Date Lodged: 2009-06-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07688
Date Lodged: 2009-09-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 06867
Date Lodged: 2009-06-26Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Blinck Mobile

Nr: 06886
Date Lodged: 2009-06-25Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Blinck Mobile

Nr: 07037
Date Lodged: 2009-07-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 07070
Date Lodged: 2009-07-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Zouk Mobile

Nr: 06926
Date Lodged: 2009-06-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat/Opera Telecom

Nr: 07038
Date Lodged: 2009-07-15Info Provider: n/aResult: Complaint partially dismissedReport: [PDF]

Opera Telecom

Nr: 07123
Date Lodged: 2009-07-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger

Nr: 06984
Date Lodged: 2009-07-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom / MobiMedia

Nr: 07103
Date Lodged: 2009-07-20Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Opera Telecom / MobiMedia

Nr: 07104
Date Lodged: 2009-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom / MobiMedia

Nr: 07105
Date Lodged: 2009-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 07046
Date Lodged: 2009-07-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 07047
Date Lodged: 2009-07-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileToe/Integrat

Nr: 07197
Date Lodged: 2009-07-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 07673
Date Lodged: 2009-09-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger

Nr: 07029
Date Lodged: 2009-07-14Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Blinck Mobile

Nr: 06367
Date Lodged: 2009-05-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 06368
Date Lodged: 2009-05-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 06671
Date Lodged: 2009-06-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 06719
Date Lodged: 2009-06-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 06759
Date Lodged: 2009-06-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06803
Date Lodged: 2009-06-16Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno UK!

Nr: 06820
Date Lodged: 2009-06-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06822
Date Lodged: 2009-06-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06865
Date Lodged: 2009-06-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06920
Date Lodged: 2009-06-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 06971
Date Lodged: 2009-07-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07001
Date Lodged: 2009-07-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07004
Date Lodged: 2009-07-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07008
Date Lodged: 2009-07-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07087
Date Lodged: 2009-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07129
Date Lodged: 2009-07-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07134
Date Lodged: 2009-07-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07175
Date Lodged: 2009-07-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07185
Date Lodged: 2009-07-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07240
Date Lodged: 2009-08-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 07250
Date Lodged: 2009-08-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07260
Date Lodged: 2009-08-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07283
Date Lodged: 2009-08-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07622
Date Lodged: 2009-09-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobilegate

Nr: 06875
Date Lodged: 2009-06-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 06928
Date Lodged: 2009-07-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobilegate

Nr: 06938
Date Lodged: 2009-07-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 07081
Date Lodged: 2009-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobilegate

Nr: 07097
Date Lodged: 2009-07-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobilegate

Nr: 07137
Date Lodged: 2009-07-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobilegate

Nr: 07195
Date Lodged: 2009-07-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom / MobiMedia

Nr: 07264
Date Lodged: 2009-08-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 07285
Date Lodged: 2009-08-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileToe

Nr: 06986
Date Lodged: 2009-07-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA, Mobimex

Nr: 07314
Date Lodged: 2009-08-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Smartcall

Nr: 07333
Date Lodged: 2009-08-12Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Opera Telecom

Nr: 07335
Date Lodged: 2009-08-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sports-Insider

Nr: 07385
Date Lodged: 2009-08-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 07419
Date Lodged: 2009-08-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 07424
Date Lodged: 2009-08-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileNOBO

Nr: 07435
Date Lodged: 2009-08-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Venista

Nr: 07436
Date Lodged: 2009-08-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 07452
Date Lodged: 2009-08-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Zouk Mobile

Nr: 07469
Date Lodged: 2009-08-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileNOBO

Nr: 07505
Date Lodged: 2009-09-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07631
Date Lodged: 2009-09-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 07706
Date Lodged: 2009-09-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 07709
Date Lodged: 2009-09-28Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Cellsmart

Nr: 07734
Date Lodged: 2009-10-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Rate n Date

Nr: 07842
Date Lodged: 2009-10-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Venista

Nr: 08278
Date Lodged: 2009-12-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 09081
Date Lodged: 2010-03-19Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Zed Mobile / Mira Networks

Nr: 09762
Date Lodged: 2010-06-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 06180
Date Lodged: 2009-04-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 06391
Date Lodged: 2009-05-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 08148
Date Lodged: 2009-11-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 08167
Date Lodged: 2009-11-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobimex

Nr: 08180
Date Lodged: 2009-11-25Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Clickatell

Nr: 08348
Date Lodged: 2009-12-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Venista

Nr: 06706
Date Lodged: 2009-06-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 06727
Date Lodged: 2009-06-05Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Blinck Mobile

Nr: 06761
Date Lodged: 2009-06-09Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Blinck Mobile

Nr: 07336
Date Lodged: 2009-08-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Leaf Wireless

Nr: 06746
Date Lodged: 2009-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

WAP Network Group

Nr: 06752
Date Lodged: 2009-06-08Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 07789
Date Lodged: 2009-10-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 06756
Date Lodged: 2009-06-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 07251
Date Lodged: 2009-08-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Tanla Mobile

Nr: 07246
Date Lodged: 2009-08-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Smartcall

Nr: 07334
Date Lodged: 2009-08-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobilegate

Nr: 07571
Date Lodged: 2009-09-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 07924
Date Lodged: 2009-10-26Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Viamedia

Nr: 08579
Date Lodged: 2010-01-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 08664
Date Lodged: 2010-01-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 08681
Date Lodged: 2010-02-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

SMSNET-SA

Nr: 07923
Date Lodged: 2009-10-26Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

SMSNET-SA

Nr: 08060
Date Lodged: 2009-11-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 08725
Date Lodged: 2010-02-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 08737
Date Lodged: 2010-02-09Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Two Screens

Nr: 07768
Date Lodged: 2009-10-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Mobile Messenger

Nr: 07769
Date Lodged: 2009-10-06Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Mobile Messenger

Nr: 07988
Date Lodged: 2009-11-02Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Creative Messaging

Nr: 08475
Date Lodged: 2010-01-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

World Base Limited

Nr: 08080
Date Lodged: 2009-11-16Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Mira Networks

Nr: 08716
Date Lodged: 2010-02-09Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Zed Mobile

Nr: 08940
Date Lodged: 2010-03-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 07872
Date Lodged: 2009-10-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Switchfire

Nr: 08271
Date Lodged: 2009-12-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 08291
Date Lodged: 2009-12-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 08321
Date Lodged: 2009-12-14Info Provider: n/aResult: Complaint dismissedReport: [PDF]

AMV

Nr: 08438
Date Lodged: 2010-01-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 07841
Date Lodged: 2009-10-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 07907
Date Lodged: 2009-10-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 07986
Date Lodged: 2009-11-02Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 07994
Date Lodged: 2009-11-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08038
Date Lodged: 2009-11-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08085
Date Lodged: 2009-11-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08235
Date Lodged: 2009-12-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08309
Date Lodged: 2009-12-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08326
Date Lodged: 2009-12-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08330
Date Lodged: 2009-12-14Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 08392
Date Lodged: 2009-12-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08411
Date Lodged: 2010-01-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 08413
Date Lodged: 2010-01-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 08530
Date Lodged: 2010-01-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08780
Date Lodged: 2010-02-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 08874
Date Lodged: 2010-02-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 09150
Date Lodged: 2010-03-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 09334
Date Lodged: 2010-04-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 09502
Date Lodged: 2010-05-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 09508
Date Lodged: 2010-05-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 07816
Date Lodged: 2009-10-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 07987
Date Lodged: 2009-11-02Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

TIMw.e. New Media

Nr: 08071
Date Lodged: 2009-11-13Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media

Nr: 08452
Date Lodged: 2010-01-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 08467
Date Lodged: 2010-01-13Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media

Nr: 08593
Date Lodged: 2010-01-27Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media

Nr: 08723
Date Lodged: 2010-02-09Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media

Nr: 08837
Date Lodged: 2010-02-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 08851
Date Lodged: 2010-02-22Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media

Nr: 09079
Date Lodged: 2010-03-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

SA Funclub (TMG)

Nr: 08172
Date Lodged: 2009-11-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

RMCS

Nr: 08173
Date Lodged: 2009-11-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

w2mobile

Nr: 08200
Date Lodged: 2009-11-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Floodgate Agencies (34007)

Nr: 08228
Date Lodged: 2009-12-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileNOBO

Nr: 08344
Date Lodged: 2009-12-17Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Blinck Mobile

Nr: 08537
Date Lodged: 2010-01-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

mConnect

Nr: 08645
Date Lodged: 2010-01-02Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

mConnect

Nr: 08754
Date Lodged: 2010-02-11Info Provider: n/aResult: Complaint dismissedReport: [PDF]

HugeSMS

Nr: 08852
Date Lodged: 2010-02-22Info Provider: n/aResult: Complaint upheldReport: [PDF]

EarlyMoon Trading

Nr: 09069
Date Lodged: 2010-03-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 08668
Date Lodged: 2010-01-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Strike Media

Nr: 09061
Date Lodged: 2010-03-17Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Sports-Insider

Nr: 09163
Date Lodged: 2010-03-30Info Provider: n/aResult: Complaint dismissedReport: [PDF]

T-Mobile SA

Nr: 09200
Date Lodged: 2010-04-06Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Stouf Communications

Nr: 09214
Date Lodged: 2010-04-08Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 09233
Date Lodged: 2010-04-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

EarlyMoon Trading

Nr: 09284
Date Lodged: 2010-04-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Teleplay

Nr: 09354
Date Lodged: 2010-04-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV

Nr: 09450
Date Lodged: 2010-05-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 09455
Date Lodged: 2010-05-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

mConnect/Sybase

Nr: 09540
Date Lodged: 2010-05-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 09553
Date Lodged: 2010-05-19Info Provider: n/aResult: Complaint not upheldReport: [PDF]

T-Mobile SA

Nr: 09564
Date Lodged: 2010-05-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 09624
Date Lodged: 2010-05-31Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 09631
Date Lodged: 2010-06-01Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno UK!

Nr: 09632
Date Lodged: 2010-06-01Info Provider: n/aResult: Complaint not upheldReport: [PDF]

w2mobile

Nr: 09669
Date Lodged: 2010-06-04Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Viamedia

Nr: 09691
Date Lodged: 2010-06-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 09751
Date Lodged: 2010-06-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 09752
Date Lodged: 2010-06-15Info Provider: n/aResult: Complaint dismissedReport: [PDF]

eXactmobile

Nr: 09754
Date Lodged: 2010-06-15Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Lessa Ltd

Nr: 09792
Date Lodged: 2010-06-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

PayPROFIT

Nr: 09845
Date Lodged: 2010-06-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Flycell

Nr: 09878
Date Lodged: 2010-07-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 09922
Date Lodged: 2010-07-13Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Grapevine Interactive/DSTV

Nr: 09776
Date Lodged: 2010-06-20Info Provider: n/aResult: Complaint dismissedReport: [PDF]

UME / STS

Nr: 10029
Date Lodged: 2010-07-22Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Mobimex

Nr: 07315
Date Lodged: 2009-08-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileNOBO

Nr: 09978
Date Lodged: 2010-07-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Zed Mobile / Mira Networks

Nr: 09809
Date Lodged: 2010-06-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 09817
Date Lodged: 2010-06-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 09962
Date Lodged: 2010-07-16Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 10019
Date Lodged: 2010-07-21Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Viamedia

Nr: 09951
Date Lodged: 2010-07-15Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Lessa Ltd.

Nr: 10152
Date Lodged: 2010-08-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 10479
Date Lodged: 2010-09-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 10245
Date Lodged: 2010-08-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 10062
Date Lodged: 2010-07-23Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno South Africa

Nr: 10443
Date Lodged: 2010-09-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 10486
Date Lodged: 2010-09-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 10533
Date Lodged: 2010-09-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 10576
Date Lodged: 2010-09-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 10756
Date Lodged: 2010-10-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa / Mira Networks

Nr: 10739
Date Lodged: 2010-10-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNet-SA

Nr: 10467
Date Lodged: 2010-09-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

JPC/Smartcall Technnologies

Nr: 10701
Date Lodged: 2010-09-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 10550
Date Lodged: 2010-09-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 10968
Date Lodged: 2010-10-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 10787
Date Lodged: 2010-10-11Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 10815
Date Lodged: 2010-10-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 10896
Date Lodged: 2010-10-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 10947
Date Lodged: 2010-10-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 11040
Date Lodged: 2010-11-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Servicer Provider

Nr: 10989
Date Lodged: 2010-11-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa

Nr: 11035
Date Lodged: 2010-11-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blue Label Data Solutions

Nr: 11231
Date Lodged: 2010-11-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Strike Media

Nr: 10447
Date Lodged: 2010-09-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Strike Media

Nr: 11065
Date Lodged: 2010-11-08Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Linguistic Mobile / Opera Interactive

Nr: 10680
Date Lodged: 2010-09-28Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

MIM GmbH (Sybase 365)

Nr: 10736
Date Lodged: 2010-10-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Lessa Ltd.

Nr: 10802
Date Lodged: 2010-10-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Grapevine Interactive

Nr: 10859
Date Lodged: 2010-10-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sam Media

Nr: 11003
Date Lodged: 2010-11-02Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

2waytraffic / Mira Networks

Nr: 11066
Date Lodged: 2010-11-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Altech Autopage Cellular

Nr: 11094
Date Lodged: 2010-11-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 10511
Date Lodged: 2010-09-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 10549
Date Lodged: 2010-09-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 11147
Date Lodged: 2010-11-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 11150
Date Lodged: 2010-11-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 11212
Date Lodged: 2010-11-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile

Nr: 11006
Date Lodged: 2010-11-02Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Clickatell

Nr: 11222
Date Lodged: 2010-11-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Flycell

Nr: 11037
Date Lodged: 2010-11-04Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Lessa / Smartcall Technology Solutions

Nr: 11183
Date Lodged: 2010-11-23Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Vodacom Servicer Provider

Nr: 11539
Date Lodged: 2011-01-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Servicer Provider

Nr: 11652
Date Lodged: 2011-01-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 11258
Date Lodged: 2010-11-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 11278
Date Lodged: 2010-12-01Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 11582
Date Lodged: 2011-01-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 11626
Date Lodged: 2011-01-14Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

HR Computek

Nr: 10944
Date Lodged: 2010-10-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 11288
Date Lodged: 2010-12-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 11748
Date Lodged: 2011-01-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 11892
Date Lodged: 2011-02-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Strike Media

Nr: 11898
Date Lodged: 2011-02-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

T-Mobile SA

Nr: 11749
Date Lodged: 2011-01-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 11844
Date Lodged: 2011-02-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 11883
Date Lodged: 2011-02-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 11957
Date Lodged: 2011-02-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 12010
Date Lodged: 2011-02-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 12016
Date Lodged: 2011-02-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa / Mira Networks

Nr: 11339
Date Lodged: 2010-12-06Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media Entertainment South Africa / Mira Networks

Nr: 11361
Date Lodged: 2010-12-08Info Provider: n/aResult: Complaint dismissedReport: [PDF]

TIMw.e. New Media Entertainment South Africa / Mira Networks

Nr: 11922
Date Lodged: 2011-02-09Info Provider: n/aResult: Complaint dismissedReport: [PDF]

T-Mobile SA

Nr: 10931
Date Lodged: 2010-10-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 11021
Date Lodged: 2010-11-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 11287
Date Lodged: 2010-12-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 11296
Date Lodged: 2010-12-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 11396
Date Lodged: 2010-12-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Mira Networks

Nr: 11033
Date Lodged: 2010-11-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNet-SA

Nr: 11210
Date Lodged: 2010-11-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

AMV Holdings

Nr: 11247
Date Lodged: 2010-11-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Banto Mobile

Nr: 11417
Date Lodged: 2010-12-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Nashua Mobile

Nr: 10759
Date Lodged: 2010-10-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

HR Computek

Nr: 11370
Date Lodged: 2010-12-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 11177
Date Lodged: 2010-11-22Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat / Netgen

Nr: 11651
Date Lodged: 2011-01-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Contact SMS

Nr: 12033
Date Lodged: 2011-02-18Info Provider: n/aResult: Complaint dismissedReport: [PDF]

US Cellcom

Nr: 12038
Date Lodged: 2011-02-18Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 10651
Date Lodged: 2010-09-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

MyBeat Interactive

Nr: 07163
Date Lodged: 2009-07-28Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 11863
Date Lodged: 2011-02-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Nashua Mobile

Nr: 12547
Date Lodged: 2011-04-04Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Nashua Mobile

Nr: 12585
Date Lodged: 2011-04-07Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

HR Computek

Nr: 12035
Date Lodged: 2011-02-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa

Nr: 12421
Date Lodged: 2011-03-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

iTouch Messaging Services / Fontera

Nr: 11153
Date Lodged: 2010-11-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media

Nr: 11997
Date Lodged: 2011-02-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Marketel

Nr: 12015
Date Lodged: 2011-02-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

BEE Mobile

Nr: 12196
Date Lodged: 2011-03-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

SABC Mobile

Nr: 12696
Date Lodged: 2011-04-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 12622
Date Lodged: 2011-04-11Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Venista

Nr: 12556
Date Lodged: 2011-04-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Strike Media

Nr: 12496
Date Lodged: 2011-03-30Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 12488
Date Lodged: 2011-03-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Venista / Sybase 365

Nr: 12349
Date Lodged: 2011-03-16Info Provider: n/aResult: Complaint dismissedReport: [PDF]

SMS Cellular Services

Nr: 12656
Date Lodged: 2011-04-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMS Portal

Nr: 12662
Date Lodged: 2011-04-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa

Nr: 12751
Date Lodged: 2011-04-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa

Nr: 13397
Date Lodged: 2011-06-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 13038
Date Lodged: 2011-05-17Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 13039
Date Lodged: 2011-05-17Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 13191
Date Lodged: 2011-05-25Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno SA

Nr: 13339
Date Lodged: 2011-06-06Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Zed Mobile

Nr: 13195
Date Lodged: 2011-05-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Grapevine Interactive

Nr: 07289
Date Lodged: 2009-08-06Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Quadra Mobile Media

Nr: 13649
Date Lodged: 2011-06-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa

Nr: 13378
Date Lodged: 2011-06-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa

Nr: 13379
Date Lodged: 2011-06-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNet-SA

Nr: 13605
Date Lodged: 2011-06-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

TelePlay Communications

Nr: 13485
Date Lodged: 2011-06-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sports-Insider

Nr: 13487
Date Lodged: 2011-06-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom (Mira Networks)

Nr: 13530
Date Lodged: 2011-06-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

MTN Internal WASP Service (IWS)

Nr: 14349
Date Lodged: 2011-08-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 13744
Date Lodged: 2011-07-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Mobile Magic / Opera Interactive

Nr: 13772
Date Lodged: 2011-07-07Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Smartcall Technology Solutions/JPC

Nr: 14352
Date Lodged: 2011-08-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 14403
Date Lodged: 2011-08-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileNOBO

Nr: 14252
Date Lodged: 2011-08-04Info Provider: n/aResult: Complaint dismissedReport: [PDF]

MobileNOBO

Nr: 14369
Date Lodged: 2011-08-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom LLC / Mira Networks

Nr: 14341
Date Lodged: 2011-08-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Interactive

Nr: 14410
Date Lodged: 2011-08-16Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Celerity Systems

Nr: 24395
Date Lodged: 2014-10-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Switchfire

Nr: 14541
Date Lodged: 2011-08-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileNOBO

Nr: 14599
Date Lodged: 2011-08-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 14643
Date Lodged: 2011-08-30Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Buongiorno SA

Nr: 14644
Date Lodged: 2011-08-30Info Provider: n/aResult: Complaint not upheldReport: [PDF]

mobiJOBS

Nr: 14669
Date Lodged: 2011-09-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSNet-SA

Nr: 14721
Date Lodged: 2011-09-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile / Integrat

Nr: 14586
Date Lodged: 2011-08-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile / Integrat

Nr: 14638
Date Lodged: 2011-08-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile / Integrat

Nr: 14849
Date Lodged: 2011-09-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat

Nr: 14567
Date Lodged: 2011-08-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Integrat

Nr: 14711
Date Lodged: 2011-09-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Wap Network Group / Smartcall Technology Solutions

Nr: 14584
Date Lodged: 2011-08-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Atinco SA / Mira Networks

Nr: 15029
Date Lodged: 2011-09-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 15163
Date Lodged: 2011-10-10Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 15183
Date Lodged: 2011-10-11Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Strike Media / SMS Portal

Nr: 07325
Date Lodged: 2009-08-11Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Foneworx

Nr: 07317
Date Lodged: 2009-08-10Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Foneworx / MobiMedia

Nr: 07514
Date Lodged: 2009-09-02Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Cellsmart / Mobimedia

Nr: 07519
Date Lodged: 2009-09-04Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa

Nr: 15136
Date Lodged: 2011-10-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 15664
Date Lodged: 2011-11-23Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sprint Media

Nr: 15187
Date Lodged: 2011-10-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 15202
Date Lodged: 2011-10-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 15505
Date Lodged: 2011-11-09Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Clickatell / COMIT Technologies

Nr: 15208
Date Lodged: 2011-10-13Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno SA

Nr: 15397
Date Lodged: 2011-10-31Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sprint Media / Opera Interactive

Nr: 15574
Date Lodged: 2011-11-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 15578
Date Lodged: 2011-11-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 07520
Date Lodged: 2009-09-04Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Opera Telecom

Nr: 07522
Date Lodged: 2009-09-04Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Grapevine Interactive / DSTV

Nr: 07542
Date Lodged: 2009-09-07Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

eXactmobile

Nr: 07543
Date Lodged: 2009-09-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Froggie / Mira Networks

Nr: 15847
Date Lodged: 2011-12-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Froggie / Mira Networks

Nr: 15848
Date Lodged: 2011-12-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Froggie

Nr: 15967
Date Lodged: 2011-12-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 15477
Date Lodged: 2011-11-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 15722
Date Lodged: 2011-11-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Cellfind

Nr: 15620
Date Lodged: 2011-11-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 15743
Date Lodged: 2011-11-30Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 16026
Date Lodged: 2012-01-05Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Victorious Technologies

Nr: 16181
Date Lodged: 2012-01-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 07630
Date Lodged: 2009-09-18Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Clickatell

Nr: 08128
Date Lodged: 2009-11-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16559
Date Lodged: 2012-02-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16659
Date Lodged: 2012-03-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 16269
Date Lodged: 2012-02-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16294
Date Lodged: 2012-02-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16554
Date Lodged: 2012-02-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 16735
Date Lodged: 2012-03-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16382
Date Lodged: 2012-02-10Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Buongiorno SA

Nr: 16542
Date Lodged: 2012-02-27Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 15832
Date Lodged: 2011-12-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 16479
Date Lodged: 2012-02-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMS Portal

Nr: 16486
Date Lodged: 2012-02-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16493
Date Lodged: 2012-02-22Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16543
Date Lodged: 2012-02-27Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Strike Media

Nr: 16511
Date Lodged: 2012-02-23Info Provider: n/aResult: Complaint not upheldReport: [PDF]

MobileNobo

Nr: 15268
Date Lodged: 2011-10-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peekaboo TV / Opera Interactive

Nr: 16800
Date Lodged: 2012-03-26Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Netsmart

Nr: 16570
Date Lodged: 2012-03-08Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 16635
Date Lodged: 2012-03-06Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Grapevine Interactive

Nr: 07733
Date Lodged: 2009-10-06Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno SA

Nr: 16313
Date Lodged: 2012-02-03Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Buongiorno SA

Nr: 17007
Date Lodged: 2012-04-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16340
Date Lodged: 2012-02-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blue Label Data Solutions

Nr: 16761
Date Lodged: 2012-03-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom

Nr: 17131
Date Lodged: 2012-05-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16851
Date Lodged: 2012-04-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 16977
Date Lodged: 2012-04-16Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 17004
Date Lodged: 2012-04-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17140
Date Lodged: 2012-05-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 17184
Date Lodged: 2012-05-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 17236
Date Lodged: 2012-05-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 15531
Date Lodged: 2011-11-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 17001
Date Lodged: 2012-04-18Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 17063
Date Lodged: 2012-04-26Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 17250
Date Lodged: 2012-05-22Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Cellsmart Technologies

Nr: 16878
Date Lodged: 2012-04-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Teleplay Communications

Nr: 17270
Date Lodged: 2012-05-24Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 17376
Date Lodged: 2012-06-05Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Buongiorno SA

Nr: 17377
Date Lodged: 2012-06-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile

Nr: 16882
Date Lodged: 2012-04-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile

Nr: 16883
Date Lodged: 2012-04-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile

Nr: 16884
Date Lodged: 2012-04-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Peach Mobile

Nr: 17259
Date Lodged: 2012-05-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 17373
Date Lodged: 2012-06-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 17910
Date Lodged: 2012-07-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 17220
Date Lodged: 2012-05-28Info Provider: n/aResult: Complaint provisionally dismissedReport: [PDF]

Buongiorno SA

Nr: 17480
Date Lodged: 2012-06-14Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno SA

Nr: 17517
Date Lodged: 2012-06-20Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno SA

Nr: 17805
Date Lodged: 2012-07-10Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Buongiorno SA

Nr: 17821
Date Lodged: 2012-07-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 17828
Date Lodged: 2012-07-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sight Mobile / Opera Interactive

Nr: 17088
Date Lodged: 2012-04-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom / Mira Networks

Nr: 17132
Date Lodged: 2012-05-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom / Mira Networks

Nr: 17149
Date Lodged: 2012-05-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 17189
Date Lodged: 2012-05-14Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17264
Date Lodged: 2012-05-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Interactive / Sprint Media

Nr: 17394
Date Lodged: 2012-06-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17481
Date Lodged: 2012-06-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17495
Date Lodged: 2012-06-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Netsmart

Nr: 17617
Date Lodged: 2012-06-26Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17643
Date Lodged: 2012-07-04Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17708
Date Lodged: 2012-07-03Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

TIMw.e. New Media Entertainment South Africa/Mira Networks

Nr: 17710
Date Lodged: 2012-07-03Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Celerity Systems

Nr: 19132
Date Lodged: 2013-02-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17611
Date Lodged: 2012-06-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17864
Date Lodged: 2012-07-16Info Provider: n/aResult: Complaint dismissedReport: [PDF]

US Cellcom / Mira Networks

Nr: 18262
Date Lodged: 2012-08-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 17927
Date Lodged: 2012-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 18398
Date Lodged: 2012-09-07Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 18082
Date Lodged: 2012-08-03Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 18530
Date Lodged: 2012-09-26Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Cellfind / Blue Label Data Solutions

Nr: 17872
Date Lodged: 2012-07-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

EMMU Trading

Nr: 18140
Date Lodged: 2012-08-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 17831
Date Lodged: 2012-07-12Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Buongiorno SA

Nr: 18615
Date Lodged: 2012-10-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 17734
Date Lodged: 2012-07-05Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Buongiorno South Africa

Nr: 17657
Date Lodged: 2012-06-29Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Buongiorno South Africa

Nr: 17894
Date Lodged: 2012-07-18Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Buongiorno South Africa

Nr: 18261
Date Lodged: 2012-08-23Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno South Africa

Nr: 18771
Date Lodged: 2012-10-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom / Mira Networks

Nr: 17908
Date Lodged: 2012-07-19Info Provider: n/aResult: Complaint dismissedReport: [PDF]

US Cellcom

Nr: 18419
Date Lodged: 2012-09-11Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

US Cellcom

Nr: 18914
Date Lodged: 2012-11-15Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Cellfind

Nr: 18757
Date Lodged: 2012-10-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Cellfind

Nr: 18971
Date Lodged: 2012-11-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Netsmart / SD&P Mobile

Nr: 19001
Date Lodged: 2012-10-27Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

US Cellcom / Mira Networks

Nr: 18328
Date Lodged: 2012-08-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Marketel

Nr: 19595
Date Lodged: 2013-02-12Info Provider: n/aResult: Complaint partially upheldReport: [PDF]

Sprint Media / Opera Interactive

Nr: 18376
Date Lodged: 2012-09-05Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Cellfind

Nr: 19630
Date Lodged: 2013-02-14Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Cellfind

Nr: 19833
Date Lodged: 2013-03-06Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno South Africa

Nr: 18432
Date Lodged: 2012-09-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 18256
Date Lodged: 2012-08-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Blue Label Data Solutions / iTouch Messaging Services

Nr: 18228
Date Lodged: 2012-08-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

PayPROFIT

Nr: 18101
Date Lodged: 2013-01-29Info Provider: n/aResult: Complaint dismissedReport: [PDF]

MobileNOBO / Integrat

Nr: 19373
Date Lodged: 2013-02-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

DoubleMT Interactive / Mira

Nr: 19473
Date Lodged: 2013-01-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

DoubleMT Interactive / Mira Networks

Nr: 19498
Date Lodged: 2013-02-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

DoubleMT Interactive / Mira Networks

Nr: 19637
Date Lodged: 2013-02-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger

Nr: 19955
Date Lodged: 2013-03-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger

Nr: 19956
Date Lodged: 2013-03-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger

Nr: 19957
Date Lodged: 2013-03-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 19827
Date Lodged: 2013-03-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Loconet / Dialogue Mobile / Smartcall Technology Solutions

Nr: 18986
Date Lodged: 2012-11-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Cellfind

Nr: 19043
Date Lodged: 2012-12-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 19886
Date Lodged: 2013-03-12Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Mira Networks

Nr: 20292
Date Lodged: 2013-05-27Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Sprintmedia / Opera Telecom

Nr: 19852
Date Lodged: 2013-03-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Sprintmedia / Mira Networks

Nr: 19918
Date Lodged: 2013-03-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Double MT / Opera Telecom

Nr: 20797
Date Lodged: 2013-06-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Wap Network Group Ltd / Smartcall Technology Solutions

Nr: 21659
Date Lodged: 2013-09-11Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

SMS Portal

Nr: 19652
Date Lodged: 2013-02-15Info Provider: n/aResult: Complaint dismissedReport: [PDF]

SMS Portal

Nr: 19675
Date Lodged: 2013-02-18Info Provider: n/aResult: Complaint dismissedReport: [PDF]

SMS Portal

Nr: 20061
Date Lodged: 2013-04-02Info Provider: n/aResult: Complaint dismissedReport: [PDF]

SMS Portal

Nr: 20062
Date Lodged: 2013-04-02Info Provider: n/aResult: Complaint dismissedReport: [PDF]

SMS Portal

Nr: 20129
Date Lodged: 2013-04-08Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno South Africa

Nr: 20299
Date Lodged: 2013-05-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom

Nr: 20470
Date Lodged: 2013-05-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Inter-Active Technologies

Nr: 20264
Date Lodged: 2013-05-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interactive Telephony

Nr: 20416
Date Lodged: 2013-06-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Messenger / Integrat

Nr: 21436
Date Lodged: 2013-08-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom LLC / Mira Networks (Pty) Ltd

Nr: 21537
Date Lodged: 2013-08-28Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Infobip Africa

Nr: 20095
Date Lodged: 2013-07-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Connet IT Systems

Nr: 20187
Date Lodged: 2013-05-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 20313
Date Lodged: 2013-06-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno South Africa

Nr: 20401
Date Lodged: 2013-05-02Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Flexiba Services Interactiva / Opera Telecom

Nr: 20684
Date Lodged: 2013-05-28Info Provider: n/aResult: Complaint dismissedReport: [PDF]

EMMU Trading

Nr: 20808
Date Lodged: 2013-06-11Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Cellfind

Nr: 20887
Date Lodged: 2013-06-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSPortal

Nr: 20916
Date Lodged: 2013-07-22Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 21396
Date Lodged: 2013-08-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

W2M GmbH / Mira Networks

Nr: 20761
Date Lodged: 2013-06-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 20353
Date Lodged: 2013-06-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 20857
Date Lodged: 2013-06-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 21849
Date Lodged: 2013-10-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom / Mira Networks

Nr: 21216
Date Lodged: 2013-07-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 21304
Date Lodged: 2013-07-31Info Provider: n/aResult: Complaint upheldReport: [PDF]

HR Computek

Nr: 21538
Date Lodged: 2013-08-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom LLC / Mira Networks (Pty) Ltd

Nr: 20980
Date Lodged: 2013-09-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno SA

Nr: 20817
Date Lodged: 2013-10-10Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno South Africa

Nr: 20858
Date Lodged: 2013-06-18Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

US Cellcom

Nr: 22466
Date Lodged: 2013-11-12Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

US Cellcom

Nr: 22635
Date Lodged: 2013-11-21Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

HR Computek

Nr: 21667
Date Lodged: 2013-09-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Flexiba

Nr: 22519
Date Lodged: 2013-11-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

W2M GmbH

Nr: 22832
Date Lodged: 2013-12-05Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Imobic / Integrat

Nr: 21352
Date Lodged: 2013-08-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Honolux / Mira Networks

Nr: 21612
Date Lodged: 2013-09-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom LLC

Nr: 22057
Date Lodged: 2013-10-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

MobileNOBO / Mira Networks

Nr: 23214
Date Lodged: 2014-01-17Info Provider: n/aResult: Complaint dismissedReport: [PDF]

EMMU Trading

Nr: 22058
Date Lodged: 2013-10-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Gogogy

Nr: 22972
Date Lodged: 2014-01-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

DSTV

Nr: 23176
Date Lodged: 2014-01-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom Pty Ltd

Nr: 21514
Date Lodged: 2013-08-26Info Provider: n/aResult: Complaint dismissedReport: [PDF]

US Cellcom

Nr: 22254
Date Lodged: 2013-10-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Why Play Interactiva SL / Mira Networks (Pty) Ltd

Nr: 23230
Date Lodged: 2014-01-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Zed Mobile

Nr: 21717
Date Lodged: 2013-09-17Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Zed Mobile

Nr: 23430
Date Lodged: 2014-02-10Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Marketel (Pty) Ltd

Nr: 21643
Date Lodged: 2013-09-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom

Nr: 22492
Date Lodged: 2013-11-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Infobip Africa

Nr: 23610
Date Lodged: 2014-03-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Flexiba Services Interactiva S.L. / Mira Networks (Pty) Ltd

Nr: 23637
Date Lodged: 2014-03-14Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Mira Networks (Pty) Ltd

Nr: 23701
Date Lodged: 2014-03-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Mira Networks (Pty) Ltd

Nr: 23786
Date Lodged: 2014-04-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Mira Networks (Pty) Ltd

Nr: 23666
Date Lodged: 2014-03-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

MTN Internal WASP Service (IWS)

Nr: 23958
Date Lodged: 2014-05-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Mira Networks (Pty) Ltd

Nr: 24103
Date Lodged: 2014-06-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Mira Networks (Pty) Ltd

Nr: 24023
Date Lodged: 2014-05-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Wap Network Group Ltd / Smartcall Technology Solutions

Nr: 21972
Date Lodged: 2013-10-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

PayPROFIT

Nr: 22294
Date Lodged: 2013-11-01Info Provider: n/aResult: Complaint dismissedReport: [PDF]

JP Consulting / Smartcall Technology Solutions

Nr: 23350
Date Lodged: 2014-01-31Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Nexus Enterprises Limited, Mira Networks

Nr: 23939
Date Lodged: 2014-05-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 23979
Date Lodged: 2014-05-12Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Big Cat Entertainment

Nr: 24081
Date Lodged: 2014-06-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Mobile Internet Gateway (Pty) Ltd

Nr: 24245
Date Lodged: 2014-08-19Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Why Play Interactiva SL / Mira Networks (Pty) Ltd

Nr: 24294
Date Lodged: 2014-07-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 24386
Date Lodged: 2014-08-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom

Nr: 23334
Date Lodged: 2010-01-31Info Provider: n/aResult: Complaint upheldReport: [PDF]

Why Play Interactiva SL

Nr: 23725
Date Lodged: 2014-03-27Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Froggie S.L.

Nr: 24357
Date Lodged: 2014-08-07Info Provider: n/aResult: Complaint not upheldReport: [PDF]

MARYCEL (PTY) LTD (Ubermobi)

Nr: 25201
Date Lodged: 2014-10-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 25343
Date Lodged: 2014-10-28Info Provider: n/aResult: Complaint not upheldReport: [PDF]

iBurst (Pty) Ltd

Nr: 25519
Date Lodged: 2015-01-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSPortal (Pty) Ltd / Celerity Systems (Pty) Ltd / Grapevine Interactive (Pty) Ltd

Nr: 25510
Date Lodged: 2014-11-24Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Nexus Enterprises Limited / Smartcall Technology Solutions

Nr: 25556
Date Lodged: 2014-12-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Nexus Enterprises Limited / Allied Pacific Investments

Nr: 25553
Date Lodged: 2014-12-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

MTN Internal WASP Service (IWS) / Space Trading and Projects

Nr: 25672
Date Lodged: 2015-01-06Info Provider: n/aResult: Complaint partly upheldReport: [PDF]

Absa Bank Ltd

Nr: 25661
Date Lodged: 2015-01-05Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Republic Response

Nr: 25787
Date Lodged: 2015-01-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Tristar Trading / Infobip Africa/ Opera Telecom

Nr: 25719
Date Lodged: 2015-01-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Tristar Trading / Smartcall Technology Solutions

Nr: 25724
Date Lodged: 2015-01-13Info Provider: n/aResult: Complaint upheldReport: [PDF]

Allied Pacific Investments

Nr: 25889
Date Lodged: 2015-02-04Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Allied Pacific Investments

Nr: 25904
Date Lodged: 2015-02-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Absa Bank Ltd

Nr: 25716
Date Lodged: 2015-01-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

MTN Internal WASP Service (IWS)

Nr: 25771
Date Lodged: 2015-01-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

W2M GmbH

Nr: 25901
Date Lodged: 2015-02-05Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Buongiorno South Africa

Nr: 25976
Date Lodged: 2015-02-19Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Basebone Pty Ltd / Westbound Direct Limited

Nr: 26003
Date Lodged: 2015-05-28Info Provider: n/aResult: Complaint not upheldReport: [PDF]

MTN Internal WASP Service (IWS)

Nr: 26103
Date Lodged: 2015-03-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Opera Telecom Pty Ltd / Green Whale Holding Ltd

Nr: 25975
Date Lodged: 2015-02-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Cellfind (Pty) Ltd

Nr: 26066
Date Lodged: 2015-03-04Info Provider: n/aResult: Complaint upheldReport: [PDF]

MTN Internal WASP Service (IWS)

Nr: 25839
Date Lodged: 2015-02-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Infobip Africa

Nr: 26196
Date Lodged: 2015-03-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Joyspring Trade & Invest 19 / Worldplay (Pty) Ltd

Nr: 25632
Date Lodged: 2014-12-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Tristar Trading LTD / Opera Telecom Pty Ltd / SMSPortal (Pty) Ltd

Nr: 25974
Date Lodged: 2015-02-19Info Provider: n/aResult: Complaint upheldReport: [PDF]

Viamedia (Pty) Ltd

Nr: 26132
Date Lodged: 2015-03-16Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Mobile Applications (Pty) Ltd / Connet IT Systems Pty Ltd

Nr: 26148
Date Lodged: 2015-03-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Buongiorno South Africa

Nr: 24453
Date Lodged: 2015-03-10Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Bob Mobile Deutschland GmbH / Mira Networks (Pty) Ltd

Nr: 26210
Date Lodged: 2015-03-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

CRAZY4MEDIA Mobile Marketing Advertising & Billing SL / Mira Networks (Pty) Ltd

Nr: 26211
Date Lodged: 2015-03-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Tristar Trading

Nr: 26207
Date Lodged: 2015-03-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Tristar Trading

Nr: 26247
Date Lodged: 2015-04-02Info Provider: n/aResult: Complaint upheldReport: [PDF]

Inter-Active Technologies (Pty) Ltd

Nr: 24455
Date Lodged: 2015-04-28Info Provider: n/aResult: Complaint upheldReport: [PDF]

Clickatell (Pty) Ltd

Nr: 26404
Date Lodged: 2015-05-04Info Provider: n/aResult: Complaint dismissedReport: [PDF]

MTN Internal WASP Service (IWS)

Nr: 26203
Date Lodged: 2015-03-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Liberty Entertainment Limited / Basebone S.L

Nr: 26416
Date Lodged: 2015-05-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Liberty Entertainment Limited / Basebone S.L

Nr: 26420
Date Lodged: 2015-05-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

MTN Internal WASP Service (IWS)

Nr: 25908
Date Lodged: 2015-02-06Info Provider: n/aResult: Complaint upheldReport: [PDF]

Artiq Mobile B.V. / Mira Networks (Pty) Ltd

Nr: 26483
Date Lodged: 2015-05-22Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSPortal (Pty) Ltd

Nr: 24456
Date Lodged: 2015-06-19Info Provider: n/aResult: Complaint not upheldReport: [PDF]

Westbound Direct Limited / Basebone Pty Ltd

Nr: 26752
Date Lodged: 2015-06-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Westbound Direct Limited / Basebone Pty Ltd

Nr: 26610
Date Lodged: 2015-06-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

Strike Media (Pty) Ltd

Nr: 26653
Date Lodged: 2015-06-18Info Provider: n/aResult: Complaint upheldReport: [PDF]

CRAZY4MEDIA Mobile Marketing Advertising & Billing SL

Nr: 26820
Date Lodged: 2015-07-07Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Buongiorno SA

Nr: 19580
Date Lodged: 2013-02-11Info Provider: n/aResult: Complaint upheldReport: [PDF]

High Gable Limited / Smartcall Technology Solutions

Nr: 26723
Date Lodged: 2015-06-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

R&D Media Europe B.V / Opera Telecom t/a Opera Interactive/Oxygen8 Communications

Nr: 26846
Date Lodged: 2015-07-09Info Provider: n/aResult: Complaint upheldReport: [PDF]

R&D Media Europe B.V / Opera Telecom t/a Opera Interactive/Oxygen8 Communications

Nr: 26919
Date Lodged: 2015-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 26724
Date Lodged: 2015-06-25Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Westbound Direct Limited / Basebone Pty Ltd

Nr: 27012
Date Lodged: 2015-07-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Westbound Direct Limited / Basebone Pty Ltd

Nr: 27199
Date Lodged: 2015-08-17Info Provider: n/aResult: Complaint upheldReport: [PDF]

Odori Tech Ltd / Opera Telecom Pty Ltd

Nr: 27343
Date Lodged: 2015-08-26Info Provider: n/aResult: Complaint upheldReport: [PDF]

Clickatell (Pty) Ltd

Nr: 26725
Date Lodged: 2015-07-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Allied Pacific Investments LTD / Smartcall Technology Solutions

Nr: 26921
Date Lodged: 2015-07-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 27037
Date Lodged: 2015-07-30Info Provider: n/aResult: Complaint upheldReport: [PDF]

Connet IT Systems Pty Ltd / SMSPortal (Pty) Ltd

Nr: 27172
Date Lodged: 2015-08-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Artiq Mobile B.V. / Mira Networks (Pty) Ltd

Nr: 27229
Date Lodged: 2015-08-18Info Provider: n/aResult: Adjudication upheldReport: [PDF]

Allied Pacific Investments LTD / Smartcall Technology Solutions

Nr: 27464
Date Lodged: 2015-09-03Info Provider: n/aResult: Complaint upheldReport: [PDF]

Tristar Trading LTD

Nr: 27715
Date Lodged: 2015-09-21Info Provider: n/aResult: Complaint upheldReport: [PDF]

Cellfind (Pty) Ltd / Blue Label Data Solutions (Pty) Ltd / Star Mobile

Nr: 26500
Date Lodged: 2015-08-05Info Provider: n/aResult: Complaint upheldReport: [PDF]

Panacea Mobile (Pty) Ltd. / Cellfind (Pty) Ltd

Nr: 27180
Date Lodged: 2015-08-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Allied Pacifice Investments Ltd / SMSPortal (Pty) Ltd / Cellfind (Pty) Ltd

Nr: 27278
Date Lodged: 2015-08-20Info Provider: n/aResult: Complaint upheldReport: [PDF]

SMSPortal (Pty) Ltd

Nr: 27424
Date Lodged: 2015-09-01Info Provider: n/aResult: Complaint upheldReport: [PDF]

Crazy4media Mobile Limited / Tristar Trading

Nr: 27716
Date Lodged: 2015-09-28Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Cructiq AG / Mira Networks (Pty) Ltd

Nr: 27548
Date Lodged: 2015-09-08Info Provider: n/aResult: Complaint dismissedReport: [PDF]

Allied Pacific Investments LTD / Smartcall Technology Solutions

Nr: 27549
Date Lodged: 2015-09-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

High Gable Limited / Smartcall Technology Solutions

Nr: 27644
Date Lodged: 2015-09-15Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Smartcall Technology Solutions

Nr: 27729
Date Lodged: 2015-09-22Info Provider: n/aResult: Complaint upheldReport: [PDF]

Stouf Communications (Pty) Ltd

Nr: 28328
Date Lodged: 2015-11-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

US Cellcom LLC

Nr: 28442
Date Lodged: 2015-11-25Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC

Nr: 28310
Date Lodged: 2015-11-10Info Provider: n/aResult: Complaint upheldReport: [PDF]

Hammer Mobile Limited / Basebone

Nr: 29261
Date Lodged: 2016-01-29Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC

Nr: 28710
Date Lodged: 2015-12-23Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Smartcall Technology Solutions

Nr: 29230
Date Lodged: 2016-01-27Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Smartcall Technology Solutions

Nr: 29440
Date Lodged: 2016-02-12Info Provider: n/aResult: Complaint upheldReport: [PDF]

Allied Pacific Investments LTD / Smartcall Technology Solutions

Nr: 29709
Date Lodged: 2016-03-07Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC / Smartcall Technology Solutions

Nr: 29743
Date Lodged: 2016-03-08Info Provider: n/aResult: Complaint upheldReport: [PDF]

Interband Enterprises LLC

Nr: 29047
Date Lodged: 2016-01-16Info Provider: n/aResult: PendingReport: n/a

Tristar Trading LTD

Nr: 29641
Date Lodged: 2016-02-29Info Provider: n/aResult: PendingReport: n/a

Viamedia (Pty) Ltd

Nr: 29207
Date Lodged: 2016-01-26Info Provider: n/aResult: PendingReport: n/a

Cointel

Nr: 00330
Date Lodged: 2006-06-12Info Provider: 121_SMSResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 10963
Date Lodged: 2010-10-28Info Provider: 2CommResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 01003
Date Lodged: 2007-02-07Info Provider: 2waytrafficResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00591
Date Lodged: 2006-10-16Info Provider: 2waytraffic.comResult: Complaint not upheldReport: [PDF]

Mira Networks

Nr: 00568
Date Lodged: 2006-10-03Info Provider: 2waytraffic/mobilefun4youResult: Complaint upheldReport: [PDF]

Integrat

Nr: 04781
Date Lodged: 2008-09-03Info Provider: 37MAXResult: Complaint upheldReport: [PDF]

MyBeat Interactive

Nr: 00346
Date Lodged: 2006-07-05Info Provider: 5FMResult: Complaint upheldReport: [PDF]

Integrat

Nr: 03079
Date Lodged: 2007-12-28Info Provider: AbsoluteMobile (Pty) Ltd t/a ChristianMobileResult: Complaint partially upheldReport: [PDF]

Tanla Mobile

Nr: 12034
Date Lodged: 2011-02-18Info Provider: AdbuyerResult: Complaint upheldReport: [PDF]

Wireless Warriors/eXactmobile

Nr: 00273
Date Lodged: 2006-03-30Info Provider: AdultclubResult: Complaint upheldReport: [PDF]

Strike Media

Nr: 11096
Date Lodged: 2010-11-11Info Provider: AkazooResult: Complaint partially upheldReport: [PDF]

Clickatell

Nr: 00411
Date Lodged: 2006-08-18Info Provider: Alentejo/Access International (Western Cape)Result: Complaint upheldReport: [PDF]

iTouch

Nr: 00073
Date Lodged: 2005-11-11Info Provider: AMEResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 00631
Date Lodged: 2006-11-06Info Provider: AMEResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00103
Date Lodged: 2005-12-19Info Provider: AME adult servicesResult: Complaint upheldReport: [PDF]

Sybase 365

Nr: 02470
Date Lodged: 2007-11-03Info Provider: AMVResult: Complaint upheldReport: [PDF]

Sybase 365

Nr: 03084
Date Lodged: 2008-01-03Info Provider: AMV Holding LimitedResult: Complaint dismissedReport: [PDF]

Sybase 365

Nr: 02519
Date Lodged: 2007-11-15Info Provider: AMV HoldingsResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 03614
Date Lodged: 2008-03-05Info Provider: AndromedaResult: Complaint not upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 12307
Date Lodged: 2011-03-11Info Provider: Andromeda Cellular GatewayResult: Complaint upheldReport: [PDF]

Sybase 365

Nr: 06219
Date Lodged: 2009-04-14Info Provider: aVericommResult: Complaint upheldReport: [PDF]

Grapevine Interactive

Nr: 03663
Date Lodged: 2008-03-19Info Provider: Avis Car HireResult: Complaint upheldReport: [PDF]

MyBeat Interactive

Nr: 00600
Date Lodged: 2006-10-20Info Provider: Axon MobileResult: Complaint not upheldReport: [PDF]

MyBeat Interactive

Nr: 00972
Date Lodged: 2007-01-25Info Provider: Axon WirelessResult: Complaint upheldReport: [PDF]

Blue Label Data Solutions

Nr: 10854
Date Lodged: 2010-10-18Info Provider: Bayport CellularResult: Complaint upheldReport: [PDF]

Nashua Mobile

Nr: 12435
Date Lodged: 2011-03-24Info Provider: Bayport CellularResult: Complaint upheldReport: [PDF]

Sybase 365

Nr: 03150
Date Lodged: 2008-01-29Info Provider: BlinckResult: Complaint not upheldReport: [PDF]

Sybase 365

Nr: 03545
Date Lodged: 2008-02-21Info Provider: BlinckResult: Complaint not upheldReport: [PDF]

Sybase 365

Nr: 04335
Date Lodged: 2008-05-21Info Provider: BlinckResult: Complaint upheldReport: [PDF]

Sybase 365

Nr: 01730
Date Lodged: 2007-07-30Info Provider: Blinck MobileResult: Complaint upheldReport: [PDF]

Sybase 365

Nr: 01761
Date Lodged: 2007-08-09Info Provider: Blinck MobileResult: Complaint dismissedReport: [PDF]

Sybase 365

Nr: 02047
Date Lodged: 2007-09-10Info Provider: Blinck MobileResult: Complaint dismissedReport: [PDF]

Sybase 365

Nr: 02454
Date Lodged: 2007-10-30Info Provider: Blinck MobileResult: Complaint partially upheldReport: [PDF]

Sybase 365

Nr: 01664
Date Lodged: 2007-07-03Info Provider: Blinck Mobile LimitedResult: Complaint dismissedReport: [PDF]

Sybase 365

Nr: 01665
Date Lodged: 2007-07-03Info Provider: Blinck Mobile LimitedResult: Complaint dismissedReport: [PDF]

AMV

Nr: 04673
Date Lodged: 2008-08-12Info Provider: Bling MobileResult: Complaint upheldReport: [PDF]

AMV/eXactmobile

Nr: 04845
Date Lodged: 2008-09-15Info Provider: Bling MobileResult: Complaint dismissedReport: [PDF]

AMV

Nr: 06795
Date Lodged: 2009-06-08Info Provider: Bling MobileResult: Complaint upheldReport: [PDF]

AMV

Nr: 03864
Date Lodged: 2008-04-13Info Provider: BlingmobResult: Complaint upheldReport: [PDF]

Wireless Warriors/eXactmobile

Nr: 00091
Date Lodged: 2005-11-30Info Provider: Blue Knights (BNT)Result: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00024
Date Lodged: 2005-09-20Info Provider: BNTResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00049
Date Lodged: 2005-10-19Info Provider: BNTResult: Complaint not upheldReport: [PDF]

Celerity Systems

Nr: 01678
Date Lodged: 2007-07-06Info Provider: BonlifeResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 04848
Date Lodged: 2008-09-15Info Provider: BubblespotResult: Complaint upheldReport: [PDF]

Internal WASP Service of MTN

Nr: 00051
Date Lodged: 2005-10-24Info Provider: Business Day newspaperResult: Complaint not upheldReport: [PDF]

Viamedia

Nr: 00076
Date Lodged: 2005-11-15Info Provider: CBT MediaResult: Complaint not upheldReport: [PDF]

Mira Networks

Nr: 11161
Date Lodged: 2010-11-22Info Provider: Cell LifeResult: Complaint upheldReport: [PDF]

Blinck Mobile

Nr: 06843
Date Lodged: 2009-06-19Info Provider: CelldoradoResult: Complaint dismissedReport: [PDF]

Opera Telecom

Nr: 06858
Date Lodged: 2009-06-22Info Provider: Clarion MarketingResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 06901
Date Lodged: 2009-06-26Info Provider: Clarion MarketingResult: Complaint upheldReport: [PDF]

Opera Interactive

Nr: 16211
Date Lodged: 2012-01-24Info Provider: Clarion MarketingResult: Complaint dismissedReport: [PDF]

Nashua Mobile

Nr: 00133
Date Lodged: 2006-01-23Info Provider: Club LeisureResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00609
Date Lodged: 2006-10-26Info Provider: Comms InternationalResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00985
Date Lodged: 2007-02-01Info Provider: Communications InternationalResult: Complaints upheldReport: [PDF]

HP Computek

Nr: 10743
Date Lodged: 2010-10-05Info Provider: ContiMobile (UK)Result: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00280
Date Lodged: 2006-04-08Info Provider: Coppermoon Trading 258Result: Complaint upheldReport: [PDF]

Integrat

Nr: 02415
Date Lodged: 2007-10-16Info Provider: Corelli LimitedResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00328
Date Lodged: 2006-06-07Info Provider: DCDMResult: Complaint not upheldReport: [PDF]

Mira Networks

Nr: 00305
Date Lodged: 2006-05-11Info Provider: DCDM LimitedResult: Complaint partially upheldReport: [PDF]

Mira Networks

Nr: 01322
Date Lodged: 2007-05-11Info Provider: Dialogue CommunicationsResult: Complaint upheldReport: [PDF]

Internal WASP Service of MTN

Nr: 00151
Date Lodged: 2006-01-27Info Provider: Dialogue MarketingResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00975
Date Lodged: 2007-01-29Info Provider: Dialogue/K2-MediaResult: Complaint not upheldReport: [PDF]

Integrat

Nr: 00366
Date Lodged: 2006-07-19Info Provider: eBlockwatchResult: Complaint not upheldReport: [PDF]

Mira Networks

Nr: 08063
Date Lodged: 2009-11-12Info Provider: EchovoxResult: Complaint upheldReport: [PDF]

Cointel

Nr: 00152
Date Lodged: 2006-01-30Info Provider: Egg MobileResult: Complaint partially upheldReport: [PDF]

Mira Networks

Nr: 00469
Date Lodged: 2006-10-03Info Provider: emexus.comResult: Complaint partially upheldReport: [PDF]

Marketel

Nr: 02730
Date Lodged: 2007-11-22Info Provider: Explicit PhantasyResult: Complaint upheldReport: [PDF]

Opera Interactive

Nr: 19377
Date Lodged: 2013-01-22Info Provider: FlexibaResult: Complaint dismissedReport: [PDF]

Mira Networks (Pty) Ltd

Nr: 23965
Date Lodged: 2014-05-09Info Provider: Flexiba Services Interactiva S.L.Result: Complaint upheldReport: [PDF]

Integrat

Nr: 11199
Date Lodged: 2010-11-23Info Provider: FlycellResult: Complaint partially upheldReport: [PDF]

Vodacom Service Provider

Nr: 06121
Date Lodged: 2009-03-30Info Provider: Fresh MobileResult: Complaint upheldReport: [PDF]

Integrat

Nr: 06413
Date Lodged: 2009-05-07Info Provider: Frisky MobileResult: Complaint upheldReport: [PDF]

Froggie / Mira Networks

Nr: 15849
Date Lodged: 2011-12-07Info Provider: FroggieResult: Complaint upheldReport: [PDF]

Sistemas Informaticos Espabit SL

Nr: 25122
Date Lodged: 2014-09-17Info Provider: FROGGIE S.LResult: Complaint upheldReport: [PDF]

Dialogue Mobile

Nr: 16403
Date Lodged: 2012-02-13Info Provider: FunzooResult: Complaint upheldReport: [PDF]

Marketel

Nr: 06577
Date Lodged: 2009-05-26Info Provider: G-TalkResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00195
Date Lodged: 2006-02-24Info Provider: Glamour MagazineResult: Complaint upheldReport: [PDF]

Integrat

Nr: 02048
Date Lodged: 2007-09-10Info Provider: GlomobiResult: Complaint partially upheldReport: [PDF]

Integrat

Nr: 03148
Date Lodged: 2008-01-29Info Provider: GlomobiResult: Complaint partially upheldReport: [PDF]

Integrat

Nr: 03631
Date Lodged: 2008-03-07Info Provider: GlomobiResult: Complaint not upheldReport: [PDF]

Integrat

Nr: 05994
Date Lodged: 2009-03-10Info Provider: GlomobiResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00002
Date Lodged: 2005-09-01Info Provider: GozomoResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00141
Date Lodged: 2006-01-23Info Provider: GozomoResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00310
Date Lodged: 2006-05-22Info Provider: GozomoResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00315
Date Lodged: 2006-05-22Info Provider: GozomoResult: Complaint not upheldReport: [PDF]

Integrat

Nr: 00272
Date Lodged: 2006-03-30Info Provider: GozomoResult: Complaint upheldReport: [PDF]

Grapevine Interactive

Nr: 01119
Date Lodged: 2007-03-05Info Provider: Grand Bond SpecialistsResult: IP notice issuedReport: [PDF]

Vodacom Service Provider

Nr: 03318
Date Lodged: 2008-02-07Info Provider: Guru AdvertisingResult: Complaint upheldReport: [PDF]

Worldplay

Nr: 00380
Date Lodged: 2006-08-04Info Provider: Hela Network ccResult: Advisory reportReport: [PDF]

Integrat

Nr: 01324
Date Lodged: 2007-05-14Info Provider: HeylifeResult: Complaint upheldReport: [PDF]

Strike Media

Nr: 00326
Date Lodged: 2006-06-05Info Provider: HomemarkResult: Complaint upheldReport: [PDF]

Stouf Communications

Nr: 00035
Date Lodged: 2005-10-11Info Provider: Hortors StationaryResult: Complaint not upheldReport: [PDF]

FoneWorx

Nr: 00006
Date Lodged: 2005-09-03Info Provider: Hortors Stationery/Stouf CommunicationsResult: Complaint partially upheldReport: [PDF]

Mira Networks

Nr: 00205
Date Lodged: 2006-03-06Info Provider: http://optionads.co.zaResult: Complaints upheldReport: [PDF]

Mira Networks

Nr: 00181
Date Lodged: 2006-02-20Info Provider: http://www.eyespysa.co.zaResult: Complaint upheldReport: [PDF]

Sybase 365

Nr: 00304
Date Lodged: 2006-05-11Info Provider: Infomedia trading/PartymobResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00070
Date Lodged: 2005-11-08Info Provider: J KotzeResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 00079
Date Lodged: 2005-11-18Info Provider: J KotzeResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00291
Date Lodged: 2006-05-25Info Provider: JambaResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00619
Date Lodged: 2006-10-30Info Provider: JilfunResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 13243
Date Lodged: 2011-05-30Info Provider: JP ConsultingResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 13244
Date Lodged: 2011-05-30Info Provider: JP ConsultingResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 14776
Date Lodged: 2011-09-08Info Provider: JP Consulting (JPC)Result: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00597
Date Lodged: 2006-10-19Info Provider: K2 Media Ltd/DB Mob EntertainmentResult: Complaint not upheldReport: [PDF]

Smartcall Technnologies

Nr: 09904
Date Lodged: 2010-07-08Info Provider: LessaResult: Complaint dismissedReport: [PDF]

Smartcall Technology Solutions

Nr: 12653
Date Lodged: 2011-04-14Info Provider: Lessa LtdResult: Complaint upheldReport: [PDF]

FoneWorx

Nr: 00023
Date Lodged: 2005-09-20Info Provider: Lezmin 2688/Mobilety/Louis CarreraResult: Complaint upheldReport: [PDF]

Cellfind

Nr: 00022
Date Lodged: 2005-09-19Info Provider: Lucky MobileResult: Complaint not upheldReport: [PDF]

Cellfind

Nr: 00409
Date Lodged: 2006-08-17Info Provider: Lucky MobileResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 06562
Date Lodged: 2009-05-25Info Provider: Lucky MobileResult: Complaint not upheldReport: [PDF]

Cellfind

Nr: 00191
Date Lodged: 2006-02-23Info Provider: Lucky Mobile/Fresh MobileResult: Complaint upheldReport: [PDF]

Cellfind

Nr: 00032
Date Lodged: 2005-09-28Info Provider: Lucky Mobile/FreshmobileResult: Complaint not upheldReport: [PDF]

Integrat

Nr: 00132
Date Lodged: 2006-01-23Info Provider: Magic SMSResult: Complaint not upheldReport: [PDF]

Integrat

Nr: 02735
Date Lodged: 2007-11-23Info Provider: Magic SMSResult: Complaint upheldReport: [PDF]

Nashua Mobile

Nr: 03026
Date Lodged: 2007-12-08Info Provider: MBD AttorneysResult: Complaint partially upheldReport: [PDF]

Nashua Mobile

Nr: 04500
Date Lodged: 2008-06-27Info Provider: MBD AttorneysResult: Complaint partially upheldReport: [PDF]

Internal WASP Service of MTN

Nr: 00004
Date Lodged: 2005-09-01Info Provider: MDG London/Bombasties/StixiResult: Complaint upheldReport: [PDF]

Internal WASP Service of MTN

Nr: 00064
Date Lodged: 2005-11-01Info Provider: MDG London/Bombasties/StixiResult: Complaint upheldReport: [PDF]

Clickatell

Nr: 00097
Date Lodged: 2005-12-04Info Provider: MediaPlazzaResult: Complaint upheldReport: [PDF]

Strike Media

Nr: 10279
Date Lodged: 2010-08-19Info Provider: MobiJobsResult: Complaint upheldReport: [PDF]

Integrat

Nr: 04868
Date Lodged: 2008-09-18Info Provider: Mobile Finger/Mobile ToeResult: Complaint upheldReport: [PDF]

Integrat

Nr: 06684
Date Lodged: 2009-06-01Info Provider: Mobile GuruResult: Complaint partially upheldReport: [PDF]

Clickatell

Nr: 00933
Date Lodged: 2007-01-21Info Provider: Mobile KingResult: Complaint partially upheldReport: [PDF]

Integrat

Nr: 06807
Date Lodged: 2009-06-17Info Provider: Mobile MessengerResult: Complaint dismissedReport: [PDF]

Integrat

Nr: 06708
Date Lodged: 2009-06-03Info Provider: Mobile ToeResult: Complaint upheldReport: [PDF]

Integrat

Nr: 06718
Date Lodged: 2009-06-04Info Provider: Mobile ToeResult: Complaint partially upheldReport: [PDF]

Integrat

Nr: 08594
Date Lodged: 2010-01-27Info Provider: Mobile ToeResult: Complaint dismissedReport: [PDF]

Integrat

Nr: 01640
Date Lodged: 2007-06-27Info Provider: MobilefingerResult: Complaint upheldReport: [PDF]

Sybase 365

Nr: 08613
Date Lodged: 2010-01-29Info Provider: MobilegateResult: Complaint upheldReport: [PDF]

Tanla Mobile

Nr: 13766
Date Lodged: 2011-07-07Info Provider: MobileNOBOResult: Complaint upheldReport: [PDF]

Smartcall Technology Solutions

Nr: 04755
Date Lodged: 2008-08-29Info Provider: Mobimex GroupResult: Complaint upheldReport: [PDF]

Opera Interactive

Nr: 13405
Date Lodged: 2011-06-10Info Provider: MorvecResult: Complaint partially upheldReport: [PDF]

Opera Interactive

Nr: 14211
Date Lodged: 2011-08-01Info Provider: MorvecResult: Complaint upheldReport: [PDF]

Clickatell

Nr: 01008
Date Lodged: 2007-02-08Info Provider: Mr D BotesResult: Complaint not upheldReport: [PDF]

Cellsmart

Nr: 01004
Date Lodged: 2007-02-08Info Provider: Mr DeliveryResult: IP notice issuedReport: [PDF]

Mira Networks (Pty) Ltd

Nr: 25147
Date Lodged: 2014-09-19Info Provider: Mypengo Mobile BVResult: Complaint partly upheldReport: [PDF]

Mira Networks (Pty) Ltd

Nr: 25349
Date Lodged: 2014-10-28Info Provider: Mypengo Mobile BVResult: Complaint upheldReport: [PDF]

Digital Mall

Nr: 03123
Date Lodged: 2008-01-15Info Provider: NandosResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 06818
Date Lodged: 2009-06-18Info Provider: NattaResult: Complaint upheldReport: [PDF]

TIMw.e. New Media

Nr: 07085
Date Lodged: 2009-07-20Info Provider: NattaResult: Complaint upheldReport: [PDF]

SMS Cellular Services

Nr: 00350
Date Lodged: 2006-07-10Info Provider: Not disclosedResult: Complaint upheldReport: [PDF]

Clickatell

Nr: 00105
Date Lodged: 2005-12-22Info Provider: Opera TelecomResult: Complaint upheldReport: [PDF]

Double MT

Nr: 20632
Date Lodged: 2013-05-23Info Provider: Opera TelecomResult: Complaint dismissedReport: [PDF]

Nashua Mobile

Nr: 00044
Date Lodged: 2005-10-17Info Provider: OutsuranceResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 06868
Date Lodged: 2009-06-23Info Provider: Oxygen MarketingResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 06902
Date Lodged: 2009-06-26Info Provider: Oxygen MarketingResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 06905
Date Lodged: 2009-06-26Info Provider: Oxygen MarketingResult: Complaint upheldReport: [PDF]

Buongiorno UK!

Nr: 00009
Date Lodged: 2005-09-07Info Provider: PartymobResult: Complaint not upheldReport: [PDF]

eXactmobile

Nr: 00033
Date Lodged: 2005-10-02Info Provider: Paul HattinghResult: Complaint upheldReport: [PDF]

Celerity Systems

Nr: 07180
Date Lodged: 2009-07-28Info Provider: PayprofitResult: Complaint partially upheldReport: [PDF]

Celerity Systems

Nr: 07498
Date Lodged: 2009-09-01Info Provider: PayprofitResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00001
Date Lodged: 2005-09-01Info Provider: Peach MobileResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00063
Date Lodged: 2005-11-01Info Provider: Peach MobileResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00107
Date Lodged: 2006-01-05Info Provider: Peach MobileResult: Complaint not upheldReport: [PDF]

Integrat

Nr: 00143
Date Lodged: 2006-01-23Info Provider: Peach MobileResult: Complaint not upheldReport: [PDF]

Integrat

Nr: 00204
Date Lodged: 2006-03-06Info Provider: Peach MobileResult: Complaint dismissedReport: [PDF]

Integrat

Nr: 04782
Date Lodged: 2008-09-03Info Provider: Peach MobileResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00155
Date Lodged: 2006-01-31Info Provider: Peach Mobile/GozomoResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 02252
Date Lodged: 2007-09-28Info Provider: Phonebox Entertainment Inc.Result: Complaint upheldReport: [PDF]

Independent SMS

Nr: 00057
Date Lodged: 2005-10-29Info Provider: Promo D.o.oResult: Complaint upheldReport: [PDF]

Clickatell

Nr: 00050
Date Lodged: 2005-10-20Info Provider: Promo D.o.o/Mob1Result: Complaint upheld; WASP response commendedReport: [PDF]

Independent SMS

Nr: 00066
Date Lodged: 2005-11-04Info Provider: Promo D.o.o/Mob1Result: Complaint upheldReport: [PDF]

Independent SMS

Nr: 00067
Date Lodged: 2005-11-07Info Provider: Promo D.o.o/Mob1Result: Complaint upheldReport: [PDF]

Clickatell

Nr: 00069
Date Lodged: 2005-11-08Info Provider: Promo D.o.o/Mob1Result: Complaint upheld; WASP response commendedReport: [PDF]

Independent SMS

Nr: 00078
Date Lodged: 2005-11-14Info Provider: Promo D.o.o/Mob1Result: Complaint upheldReport: [PDF]

Tanla Mobile

Nr: 12203
Date Lodged: 2011-03-02Info Provider: Quadra Mobile MediaResult: Complaint upheldReport: [PDF]

Worldplay

Nr: 08738
Date Lodged: 2010-02-09Info Provider: Rate n DateResult: Complaint dismissedReport: [PDF]

iTouch

Nr: 02402
Date Lodged: 2007-10-10Info Provider: RCSResult: Complaint upheldReport: [PDF]

iTouch

Nr: 04738
Date Lodged: 2008-08-25Info Provider: RCSResult: Complaint upheldReport: [PDF]

Cellfind (Pty) Ltd

Nr: 23479
Date Lodged: 2014-02-17Info Provider: Resolve Partners SolutionResult: Complaint dismissedReport: [PDF]

Clickatell

Nr: 00081
Date Lodged: 2005-11-24Info Provider: Roy CawoodResult: Complaint upheldReport: [PDF]

Grapevine Interactive

Nr: 00182
Date Lodged: 2006-02-21Info Provider: SA Home LoansResult: Complaint upheldReport: [PDF]

Marketel

Nr: 00976
Date Lodged: 2007-01-29Info Provider: SABCResult: Complaint not upheldReport: [PDF]

SafikaTel/Mira Networks

Nr: 03812
Date Lodged: 2008-04-02Info Provider: SafikaTelResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00656
Date Lodged: 2006-11-14Info Provider: Sam ClickResult: Complaint not upheldReport: [PDF]

Sam Click

Nr: 01269
Date Lodged: 2007-04-10Info Provider: Sam ClickResult: Complaint upheldReport: [PDF]

Intermobile

Nr: 00162
Date Lodged: 2006-02-06Info Provider: SARSResult: Complaint dismissedReport: [PDF]

Internet Filing

Nr: 07308
Date Lodged: 2009-08-10Info Provider: SARSResult: Complaint dismissedReport: [PDF]

Opera Telecom

Nr: 04112
Date Lodged: 2008-04-24Info Provider: Seventeen MagazineResult: Complaint upheldReport: [PDF]

Wireless Warriors

Nr: 00065
Date Lodged: 2005-11-04Info Provider: Sexy MobileResult: Complaint upheldReport: [PDF]

Vodacom Service Provider

Nr: 03124
Date Lodged: 2008-01-15Info Provider: Shell SAResult: Complaint upheldReport: [PDF]

T-Mobile SA

Nr: 10746
Date Lodged: 2010-10-05Info Provider: Sive MobileResult: Complaint upheldReport: [PDF]

Autopage Cellular

Nr: 00936
Date Lodged: 2007-01-22Info Provider: SMS PortalResult: Complaint upheldReport: [PDF]

Autopage Cellular

Nr: 01743
Date Lodged: 2007-08-03Info Provider: SMS portalResult: Complaint upheldReport: [PDF]

Autopage Cellular

Nr: 02392
Date Lodged: 2007-10-04Info Provider: SMS portalResult: Complaint upheldReport: [PDF]

Autopage Cellular

Nr: 02090
Date Lodged: 2007-09-21Info Provider: SMS portalResult: Complaint upheldReport: [PDF]

Autopage Cellular

Nr: 01986
Date Lodged: 2007-08-22Info Provider: SMS portalResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 00325
Date Lodged: 2006-06-05Info Provider: SMS.ACResult: Complaint partially upheldReport: [PDF]

Mira Networks

Nr: 01380
Date Lodged: 2007-06-07Info Provider: sms.acResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 01667
Date Lodged: 2007-06-15Info Provider: sms.acResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 12465
Date Lodged: 2011-03-28Info Provider: Sprint MediaResult: Complaint upheldReport: [PDF]

Sprint Media/Mira Networks

Nr: 12527
Date Lodged: 2011-03-31Info Provider: Sprint MediaResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 13939
Date Lodged: 2011-07-18Info Provider: Sprint MediaResult: Complaint dismissedReport: [PDF]

Opera Interactive

Nr: 15568
Date Lodged: 2011-11-14Info Provider: Sprint MediaResult: Complaint not upheldReport: [PDF]

Opera Interactive

Nr: 15569
Date Lodged: 2011-11-14Info Provider: Sprint MediaResult: Complaint not upheldReport: [PDF]

Opera Interactive

Nr: 15567
Date Lodged: 2011-11-14Info Provider: Sprint MediaResult: Complaint upheldReport: [PDF]

Opera Interactive

Nr: 16319
Date Lodged: 2012-02-03Info Provider: Sprint MediaResult: Complaint upheldReport: [PDF]

Opera Interactive

Nr: 16333
Date Lodged: 2012-02-06Info Provider: Sprint MediaResult: Complaint upheldReport: [PDF]

Opera Interactive

Nr: 16668
Date Lodged: 2012-03-08Info Provider: Sprint MediaResult: Complaint upheldReport: [PDF]

Opera Interactive

Nr: 18456
Date Lodged: 2012-09-03Info Provider: Sprint MediaResult: Complaint not upheldReport: [PDF]

Opera Interactive

Nr: 17868
Date Lodged: 2012-07-17Info Provider: Sprint Media / Opera InteractiveResult: Complaint dismissedReport: [PDF]

Opera Interactive

Nr: 19509
Date Lodged: 2013-02-04Info Provider: SprintmediaResult: Complaint upheldReport: [PDF]

eXactmobile

Nr: 03071
Date Lodged: 2007-12-21Info Provider: Ster KinekorResult: Complaint upheldReport: [PDF]

Cointel

Nr: 00331
Date Lodged: 2006-06-12Info Provider: Supersport ZoneResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 04655
Date Lodged: 2008-08-07Info Provider: Switchfire LimitedResult: Complaint upheldReport: [PDF]

Opera Telecom

Nr: 20504
Date Lodged: 2013-05-11Info Provider: Switchfire Ltd Result: Complaint dismissedReport: [PDF]

MobileNOBO

Nr: 12756
Date Lodged: 2011-04-28Info Provider: Tanla Mobile LimitedResult: Complaint partially upheldReport: [PDF]

Cointel

Nr: 00071
Date Lodged: 2005-11-10Info Provider: TeleroticaResult: Complaint not upheldReport: [PDF]

Cointel

Nr: 00164
Date Lodged: 2006-02-08Info Provider: TeleroticaResult: Complaint upheldReport: [PDF]

TelePlay Communications

Nr: 00113
Date Lodged: 2006-01-11Info Provider: Teletouch IVRResult: Complaint upheldReport: [PDF]

TelePlay Communications

Nr: 00119
Date Lodged: 2006-01-14Info Provider: Teletouch IVRResult: Complaint upheldReport: [PDF]

Intermobile

Nr: 00257
Date Lodged: 2006-03-24Info Provider: Telkom SAResult: Complaint dismissedReport: [PDF]

Opera Telecom

Nr: 04190
Date Lodged: 2008-05-19Info Provider: Thumbtribe Mobile SolutionsResult: Complaint upheldReport: [PDF]

Integrat

Nr: 10284
Date Lodged: 2010-08-19Info Provider: TIM.w.eResult: Complaint dismissedReport: [PDF]

Mira Networks

Nr: 05692
Date Lodged: 2009-02-02Info Provider: TIMw.e. New MediaResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 10628
Date Lodged: 2010-09-22Info Provider: TIMw.e. New Media Entertainment South AfricaResult: Complaint dismissedReport: [PDF]

Integrat

Nr: 13361
Date Lodged: 2011-06-07Info Provider: TIMw.e. New Media Entertainment South AfricaResult: Complaint partially upheldReport: [PDF]

Integrat

Nr: 16549
Date Lodged: 2012-02-28Info Provider: TIMw.e. New Media Entertainment South Africa/IntegratResult: Complaint upheldReport: [PDF]

Integrat

Nr: 00590
Date Lodged: 2006-10-16Info Provider: TimweResult: Complaint not upheldReport: [PDF]

Integrat

Nr: 00592
Date Lodged: 2006-10-16Info Provider: TimweResult: Complaint not upheldReport: [PDF]

Sybase 365

Nr: 01319
Date Lodged: 2007-06-19Info Provider: TMG (Mobile Generation)Result: Complaint upheldReport: [PDF]

Integrat

Nr: 02070
Date Lodged: 2007-09-13Info Provider: Total TimResult: Complaint dismissedReport: [PDF]

Integrat

Nr: 01316
Date Lodged: 2007-05-08Info Provider: TOTALTimResult: Complaint upheldReport: [PDF]

Integrat

Nr: 01725
Date Lodged: 2007-07-27Info Provider: TotalTimResult: Complaint dismissedReport: [PDF]

Integrat

Nr: 01126
Date Lodged: 2007-03-15Info Provider: TotalTimWEResult: Complaint dismissedReport: [PDF]

Grapevine Interactive

Nr: 04191
Date Lodged: 2008-05-19Info Provider: True Love MagazineResult: Complaint upheldReport: [PDF]

Grapevine

Nr: 06347
Date Lodged: 2009-04-30Info Provider: TruworthsResult: Complaint upheldReport: [PDF]

Clickatell

Nr: 06553
Date Lodged: 2009-05-23Info Provider: TxtNationResult: Complaint upheldReport: [PDF]

MIG

Nr: 01141
Date Lodged: 2007-03-23Info Provider: UnknownResult: Complaint upheldReport: [PDF]

Stouf Communications

Nr: 01755
Date Lodged: 2007-08-07Info Provider: UnknownResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 10048
Date Lodged: 2010-07-22Info Provider: US Cellcom Result: Complaint dismissedReport: [PDF]

Mira Networks

Nr: 15817
Date Lodged: 2012-05-24Info Provider: US Cellcom LLCResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 15834
Date Lodged: 2011-12-06Info Provider: US Cellcom LLCResult: Complaint dismissedReport: [PDF]

Sybase 365

Nr: 04168
Date Lodged: 2008-05-14Info Provider: VenistaResult: Complaint upheldReport: [PDF]

iTouch Messaging Service

Nr: 11197
Date Lodged: 2010-11-23Info Provider: Virgin MoneyResult: Complaint upheldReport: [PDF]

Cointel

Nr: 00159
Date Lodged: 2006-02-04Info Provider: VodacomResult: Complaint not upheldReport: [PDF]

Cointel

Nr: 00213
Date Lodged: 2006-03-10Info Provider: VodacomResult: Complaint upheldReport: [PDF]

Always Active Technologies

Nr: 12546
Date Lodged: 2011-04-04Info Provider: Vodacom Service ProviderResult: Complaint upheldReport: [PDF]

Always Active Technologies (Pty) Ltd

Nr: 22961
Date Lodged: 2013-12-13Info Provider: Vodacom Service Provider (Pty) LtdResult: Complaint partly upheldReport: [PDF]

Celerity Systems

Nr: 04662
Date Lodged: 2008-08-09Info Provider: VoxResult: Complaint dismissedReport: [PDF]

Smartcall Technology Solutions

Nr: 16354
Date Lodged: 2012-02-07Info Provider: WapbillResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 02430
Date Lodged: 2007-10-22Info Provider: WaptrickResult: Complaint upheldReport: [PDF]

SMSNET-SA

Nr: 03336
Date Lodged: 2008-02-12Info Provider: WAPtrickResult: Complaint partially upheldReport: [PDF]

Mira Networks

Nr: 04695
Date Lodged: 2008-08-15Info Provider: WinikayaResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 01005
Date Lodged: 2007-02-08Info Provider: www.sms.acResult: Complaint upheld (SP failed to respond)Report: [PDF]

Mira Networks

Nr: 01015
Date Lodged: 2007-02-12Info Provider: www.sms.acResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 00110
Date Lodged: 2006-01-11Info Provider: XciteResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 00047
Date Lodged: 2005-10-18Info Provider: Xcite MobileResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 00052
Date Lodged: 2005-10-24Info Provider: Xcite MobileResult: Complaint not upheldReport: [PDF]

Viamedia

Nr: 00062
Date Lodged: 2005-11-01Info Provider: Xcite MobileResult: Complaint dismissedReport: [PDF]

Viamedia

Nr: 00075
Date Lodged: 2005-11-14Info Provider: Xcite MobileResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 00077
Date Lodged: 2005-11-15Info Provider: Xcite MobileResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 00598
Date Lodged: 2006-10-19Info Provider: Xcite MobileResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 00626
Date Lodged: 2006-11-02Info Provider: Xcite MobileResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 00629
Date Lodged: 2006-11-05Info Provider: Xcite MobileResult: Complaint not upheldReport: [PDF]

Viamedia

Nr: 00630
Date Lodged: 2006-11-06Info Provider: Xcite MobileResult: Complaint not upheldReport: [PDF]

Viamedia

Nr: 00636
Date Lodged: 2006-11-06Info Provider: XCite MobileResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 00639
Date Lodged: 2006-11-06Info Provider: XCite MobileResult: Complaint rejectedReport: [PDF]

Viamedia

Nr: 12969
Date Lodged: 2011-05-09Info Provider: Xcite MobileResult: Complaint upheldReport: [PDF]

Viamedia

Nr: 00019
Date Lodged: 2005-09-16Info Provider: Xplicit MobileResult: Complaint not upheldReport: [PDF]

AfriGIS

Nr: 00375
Date Lodged: 2006-07-26Info Provider: Yellow Pages/TelkomResult: Complaint upheldReport: [PDF]

iTouch

Nr: 00099
Date Lodged: 2005-12-06Info Provider: YoTVResult: Complaint upheldReport: [PDF]

Mira Networks

Nr: 07210
Date Lodged: 2009-07-30Info Provider: Zed MobileResult: Complaint dismissedReport: [PDF]

Mira Networks

Nr: 08468
Date Lodged: 2010-01-13Info Provider: Zed MobileResult: Complaint dismissedReport: [PDF]

Integrat

Nr: 04875
Date Lodged: 2008-09-18Info Provider: ZemgoResult: Complaint dismissedReport: [PDF]