Complaint Detail

Complaint Number:6797
Date Last Updated:2010-12-08

Date Lodged:2009-06-15
WASPA Member:Funmobile/Worldbase
Service Description:Subscription
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2009-09-30
Code Version:7.0
Code Clauses Referenced:4.1.2, 6.1.1, 6.2.4, 11.1.1, 11.1.2, 11.1.5, 11.1.8
Ad Rules Version:2.3
Ad Rules Clauses Referenced:,, 9.3.1, 9.3.11

Appeal Report:[PDF]
Appeal Result:Appeal partially successful
Appeal Publish Date:2010-12-08

Other Sanctions:Requirement to offer customers a refund
Requirement to suspend service until compliant