Complaint Detail

Complaint Number:6986
Date Last Updated:2010-11-11

Date Lodged:2009-07-07
WASPA Member:MobileToe
Service Description:Subscription services
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-03-12
Code Version:7.4
Code Clauses Referenced:3.3.1, 3.1.1, 11.1.1, 11.1.2, 11.1.8
Ad Rules Version:2.3
Ad Rules Clauses Referenced:,, 9.3.15

Appeal Report:[PDF]
Appeal Result:Appeal partially successful
Appeal Publish Date:2010-11-11

Fines Status:Paid
Suspended Fines:R100,000.00
Suspended Until:2011-05-10

Other Sanctions:Requirement to unsubscribe customers
Requirement to refund all customers
Requirement to notify customers
Requirement to terminate promotion