Complaint Detail

Complaint Number:7046
Date Last Updated:2010-02-03

Date Lodged:2009-07-16
Service Description:Subscription service
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-02-03
Code Version:7.4
Code Clauses Referenced:6.1.1, 6.2.3, 6.2.4, 6.2.12, 11.1.1, 11.1.4, 11.1.8, 11.1.10, 11.1.11
Ad Rules Version:2.3
Ad Rules Clauses Referenced:, 9.3.1

Suspended Fines:R50,000.00
Suspended Until:2010-05-03

Other Sanctions:Requirement to refund all subscribers in full
Requirement to notify customers