Complaint Detail

Complaint Number:9624
Date Last Updated:2011-11-01

Date Lodged:2010-05-31
WASPA Member:Viamedia
Service Description:Subscription service
Source of Complaint:Competitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-09-21
Code Version:9.0
Code Clauses Referenced:4.1.2, 11.1.1, 11.2.1, 11.2.2
Ad Rules Version:2.3

Appeal Report:[PDF]
Appeal Result:Appeal partially successful
Appeal Publish Date:2011-10-10

Fines Status:Paid
Suspended Fines:R50,000.00
Suspended Until:2012-10-09

Other Sanctions:Requirement to notify customers
Requirement to suspend service