Complaint Detail

Complaint Number:10989
Date Last Updated:2011-10-04

Date Lodged:2010-11-01
WASPA Member:Vodacom Servicer Provider
Service Description:Unsolicited SMS
Source of Complaint:Competitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2011-03-31
Code Version:10.0
Code Clauses Referenced:4.1.1, 4.1.2, 5.1.1, 5.1.3, 5.2.1, 5.3.1
Ad Rules Version:2.3
Ad Rules Clauses Referenced:11

Fines Status:Paid
Suspended Fines:R30,000.00
Suspended Until:2012-03-31

Other Sanctions:Formal reprimand
Requirement to disclose identity of Information Provider
Requirement to suspend service