Complaint Detail

Complaint Number:7197
Date Last Updated:2010-02-03

Date Lodged:2009-07-29
WASPA Member:MobileToe/Integrat
Service Description:Subscription service
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-02-03
Code Version:7.4
Code Clauses Referenced:3.1.1, 3.1.2, 4.1.2, 6.1.1, 6.2.4, 6.2.5, 11.1.1, 11.1.2, 11.1.5, 11.1.8
Ad Rules Version:2.3
Ad Rules Clauses Referenced:

Suspended Fines:R75,000.00
Suspended Until:2010-05-03

Other Sanctions:Requirement to stop promotion of service
Requirement to refund all customers
Requirement to notify all subscribers that they can claim a refund