Complaint Detail

Complaint Number:14352
Date Last Updated:2012-05-02

Date Lodged:2011-08-11
WASPA Member:Smartcall Technology Solutions/JPC
Service Description:Subscription service
Source of Complaint:Public

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2011-10-10
Code Version:11.0
Code Clauses Referenced:4.1.2, 4.3.3, 5.2.1, 5.3.1, 11.2, 11.3.1, 14.3.2

Fines:R35,000.00
Fines Status:Paid
Suspended Fines:R55,000.00
Suspended Until:2012-04-09

Other Sanctions:Formal reprimand
Requirement to suspend services until compliant