Lodge a complaint

Please note that the Secretariat closes on the 15th December 2022 and opens again on 2nd January 2023. You are welcome to complete the application forms, lodge requests, or contact us, however these queries will only be processed when the Secretariat opens again in the new year.

Use this form if you believe that a WASPA member has acted in breach of the WASPA Code of Conduct.

Please do not use this form if you are an employee of a mobile network operator (Cell C, MTN, Telkom or Vodacom). Please contact WASPA (info@waspa.org.za) for information on lodging MNO queries directly with WASPA.

If you simply wish to report SMS spam or unwanted billing then using one of those two forms is likely to give you a quicker response. The complaints process is more rigorous than the process used for SMS spam and billing queries, so you should expect it to take longer to get resolved. Often, complaints are handled by an independent ICT lawyer who assesses the merits of complaint.