WASPA data collection policy

For all forms on the WASPA website:

  • A record of all personal information filled in is kept by WASPA. WASPA’s standard retention period for personal information is three years, except when a longer retention period is required by law.
  • The purpose for which the information is being collected is indicated on the form where it is collected. WASPA will not use the collected information for any purpose other than that stated upon collection, unless required by law. In general:
    • Information collected relating to a complaint will be used only for the purpose of attempting to resolve that complaint.
    • Information collected relating to a contact request or media query will be used only for the purpose of attempting to resolve that query.
  • It is not mandatory for anyone to provide personal information to WASPA using any of the website forms. However, the consequences of not providing the requested information will be that WASPA is unable to assist in resolving the complaint or query.
  • Personal information WASPA collects will be shared with the relevant WASPA member or members if it involves a complaint against them. Collected information may also be shared with WASPA’s secretariat, accounts, legal/regulatory, and public relations service providers. Those service providers are contractually bound to treat any personal information shared with them with the same levels of diligence and respect as WASPA itself.
  • Personal information WASPA collects may be shared with mobile network operators or other regulatory bodies if WASPA believes that they may be able to assist in resolving a query or a complaint. WASPA will only share information if consent to do so is given on the relevant form at the time the data is collected, or if permission is explicitly granted for WASPA to do so at a later stage.
  • Although identifying personal information is redacted from any published WASPA adjudication or appeals panel report, such reports may include such personal information as is necessary for the report to make sense, such as correspondence provided by the parties. WASPA’s archive of reports is retained indefinitely for historical purposes, and so that a full record of precedent is available to WASPA’s adjudicators.
  • If you have provided personal information to WASPA, you have a right to ask for a copy of the information WASPA has stored, to request that WASPA correct any errors in that information and the right to object to any further processing of that information. For more information please see WASPA’s PAIA Manual.
  • WASPA takes every reasonable step to handle any personal information it is trusted with in a manner consistent with the requirements of the Protection of Personal Information Act (POPIA).
  • If you believe that WASPA has not acted in accordance with POPIA, you have a right to lodge a complaint with the Information Regulator.
  • For the purpose of this notice and POPIA compliance, the identity of the person collecting the information is:
    • The Wireless Application Service Providers’ Association (WASPA)
      C/O BDE Attorneys
      First Floor, Block A, One the Boulevard
      Westway Office Park, 7 Harry Gwala Road
      Westville, 3629
      KwaZulu-Natal
      Republic of South Africa