If you have an unusually high phone bill, or your air time is disappearing
- Establish exactly what is causing the problem, it could be:
- Unexpected data charges (apps running in the background)
- WASP services (subscription services)
- Sending lots of SMSes to premium-rated numbers
- Airtime transfers
- USSD usage (example, when the user dials *120*123# to enter competitions)
- Check your SMS history to see if you have messages welcoming you to a subscription service, or reminding you about a service you are subscribed to.
- Contact your mobile service provider if you need assistance in determining what you are being billed for.
Questions you should ask your mobile operator when you contact them
- What services am I being charged for?
- Are those WASP services, data services, or something else?
- Is there a company billing me for subscription services?
- What is the name of the company or companies billing me?
- Do you have a phone number for that company?
- Can you cancel the subscription services for me?
If data charges are the problem
- Make sure you switch off data services on your phone that you don’t need. Some applications make use of mobile data, even if they are only running in the background. [MyBroadband article]
- If you are not sure how to do this, visit your closest mobile phone store, and ask them to help you turn off applications which use data in the background.
If WASP services are the problem
- Ask your mobile operator to stop the services which are being billed.
- Use the tools provided by your network to cancel all subscription services.
- Mobile operators allow users to manage content subscriptions through SMS or USSD codes:
- Cell C: Dial *133*1# and from there you can block content billing.
- MTN: Dial *141*5# and select which services to unsubscribe from.
- Telkom: Dial 180 and follow the prompts.
- Vodacom: Send an SMS containing “STOP ALL” to 30333.
- If your mobile operator is unable to assist you, contact WASPA.
If your phone is stolen or lost
- Report a stolen or lost phone to your service provider as soon as possible, so that your SIM can be deactivated.
- Phone thieves often use stolen phones to transfer airtime or enter airtime competitions.