About direct marketing messages If you would like to report unwanted SMS marketing messages to WASPA, please use this link. What is spam? Spam usually means an unsolicited marketing message, which might be an email message, an SMS, or a message sent using some other technology. What does the law say about spam? The Consumer Protection Act (No. 68 of 2008) and the Protection of Personal Information Act (No. 4 of 2013) both contain some restrictions on the sending of spam and on companies selling your personal information to someone else. Unfortunately, some of these restrictions have not yet been enacted, meaning that consumers do not yet enjoy blanket protections against receiving spam. What does the WASPA Code say about spam? WASPA’s Code incorporates all of the requirements of these laws, and the Code is binding on members of WASPA and any companies sending messages via a WASPA member. This means that WASPA’s members (and their clients) can only send you marketing messages if you are already a customer, or if you have given them permission to do so. What should I do if I’m getting SMS spam? The most effective way to stop unwanted messages is to reply to the message with the word STOP. All WASPA members are required to honour STOP requests for marketing messages. You may not be charged more than the normal price of sending an SMS for this message. Should I report spam to WASPA? You are welcome to report spam to WASPA using the report SMS scams and spam page on the WASPA website. If the spam was sent by a WASPA member, we will try to help stop those messages. Don’t be scammed! Be careful about text messages, pop-up messages and banner adverts which tell you that you need to update software. Don’t be tricked into subscribing to a service. If you receive an SMS telling you that you have won the lottery, then someone is trying to trick you. You have not won the lottery. If you think you have been tricked, please report this to WASPA. You can also report a potential scam on the WASPA website. You can also report serious incidents to the national Cybersecurity Hub.