Complaint Detail

Complaint Number:7085
Date Last Updated:2013-05-17

Date Lodged:2009-07-20
WASPA Member:TIMw.e. New Media
Information Provider:Natta
Service Description:Subscription service
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-02-03
Code Version:7.4
Code Clauses Referenced:3.3.1, 11.1.1, 11.1.2, 11.1.3

Appeal Report:[PDF]
Appeal Result:Appeal not upheld
Appeal Publish Date:2012-08-29

Fines:R125,000.00
Fines Status:Paid

Other Sanctions:Requirement to terminate service
Requirement to refund all subscribers in full
Requirement to notify customers