MNO consumer form

This form is for use by MNO help desk staff who are logging an unwanted billing query on behalf of a customer. If you are a member of the public logging a query with WASPA directly, please use this form instead.

Email of MNO staff member logging this query*
Enter email Confirm email
Full name of customer*
Mobile number of customer being billed*
Please use the format: ### ### #### or ###-###-####
Alternative contact number of customer
Please use the format: ### ### #### or ###-###-####
Customer's email*
Enter email Confirm email
WASPA member billing the MSISDN*
Notes
Consent to process personal information*
- Please confirm that you have obtained the customer's consent to process their personal information and that you have also obtained consent from the customer to share their personal information with WASPA, WASPA members, WASPA’s adjudicators, and other regulatory bodies for the purpose of resolving their complaint.
The information collected on this form will only be used for the purpose of attempting to resolve your complaint. Please visit WASPA's data collection policy for further details on how WASPA processes personal information and complies with POPIA requirements.
Good faith declaration*
- I hereby declare that the information provided in this complaint is to my knowledge true and correct, and that I am submitting this complaint in good faith
Comments
This field is for validation purposes and should be left unchanged.