Are you a business providing, or looking to provide, mobile services and wanting to join WASPA?
Are you a member of the public looking for information about a WASP, or for help with a WASP issue?
The Wireless Application Service Providers’ Association (WASPA) of South Africa has appointed Professor Sieg Eiselen – a leading expert on e-commerce law – as its newest independent adjudicator. Professor Eiselen is a lecturer in Unjustified Enrichment and Estoppel, Contracts Law, and Electronic Commerce Law at Unisa. He is the author and co-author of a number of legal publications and has lectured in law since 1982.
WASPA adjudicators are independent lawyers that make findings about disputes between WASPs and consumers around the WASPA Code of Conduct when these cannot be resolved amicably between the parties concerned. If the service provider is found in breach of the code, the Adjudicator can issue a reprimand, fine or suspension and can order compensation to be paid.
The Code of Conduct encourages and enforces ethical behaviour by the country’s WASPs. These service providers provide mobile applications and content to corporate customers – such bulk SMS messaging – and directly to consumers.
The WASPA Code of Conduct, which most of South Africa’s major WASPs subscribe to, covers issues such as spam (unsolicited communications), subscription services, advertising and pricing, competition, complaint resolution and adult services.