Nominated
EXCELLENCE AWARD: INNOVATION
The mobile application functionalities include but are not limited to the below. Analysis and Design Registration and login Flight Information integration Facilities and Services Mobile Commerce Prebook parking Pay Parking Customer Feedback Surveys Target Marketing Push Notifications Social Distancing Alerts Indoor Wayfinding Chatbot Content Management system Environments setup Functional and Non-Functional Testing Training Manuals and Training provided to all ACSA staff.
Airports are transitioning into digital businesses. STS implemented the Airports Mobile Application as one of the solutions that will fulfill its vision of becoming a digitised airport. Furthermore, the Mobile Application is a response to COVID-19 in enabling passengers and customers to utilise airport services and facilities in a contactless manner. The Mobile App enable ACSA to reach the standards of world class airports, grow the non-aeronautical revenue and improve customer experience.