Complaint Detail

Complaint Number:10245
Date Last Updated:2012-03-26

Date Lodged:2010-08-16
WASPA Member:Viamedia
Service Description:Subscription service
Source of Complaint:Competitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-12-10
Code Version:9.0, 10.0
Code Clauses Referenced:4.1.1, 4.1.2, 11.1.1, 11.2.1, 11.2.2, 11.2.3
Ad Rules Version:2.3

Appeal Report:[PDF]
Appeal Result:Appeal partially successful
Appeal Publish Date:2012-02-29

Fines Status:Paid
Suspended Fines:R40,000.00
Suspended Until:2013-02-28

Other Sanctions:Requirement to suspend service until compliant
Requirement to notify customers