Complaint Detail

Complaint Number:22492
Date Last Updated:2015-06-03

Date Lodged:2013-11-13
WASPA Member:US Cellcom
Service Description:Unsolicited SMS
Source of Complaint:Public

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2014-05-06
Code Version:12.4
Code Clauses Referenced:5.2.1, 6.2.10, 11.2.5, 11.3.1

Appeal Report:[PDF]
Appeal Result:Appeal partly successful
Appeal Publish Date:2015-04-07

Fines Status:Paid
Suspended Fines:R75,000.00
Suspended Until:2016-04-06

Other Sanctions:Requirement to amend subscription process