Complaint Detail

Complaint Number:5853
Date Last Updated:2012-08-29

Date Lodged:2009-02-23
WASPA Member:TIMw.e. New Media
Service Description:Subscription service
Source of Complaint:Public

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2009-07-17
Code Version:6.2, 7.0
Code Clauses Referenced:4.1.3, 11.1.2, 11.2.4, 11.5.5
Ad Rules Version:2.3
Ad Rules Clauses Referenced:9.2

Appeal Report:[PDF]
Appeal Result:Appeal not upheld
Appeal Publish Date:2012-08-29

Fines Status:Paid

Other Sanctions:Requirement to suspend service and billing
Requirement to notify customers
Requirement to amend terms of use
Requirement to refund