Complaint Detail

Complaint Number:6803
Date Last Updated:2010-08-25

Date Lodged:2009-06-16
WASPA Member:Buongiorno UK!
Service Description:IVR line without content
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint partially upheld
Date Report Published:2010-03-11
Code Version:6.2
Code Clauses Referenced:3.1.1

Fines Status:Paid

Other Sanctions:Requirement to suspend service
Requirement to report to WASPA
Requirement to refund customers