Complaint Detail

Complaint Number:7029
Date Last Updated:2013-11-27

Date Lodged:2009-07-14
WASPA Member:Mobile Messenger
Service Description:Subscription
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint partially upheld
Date Report Published:2010-02-03
Code Version:7.4
Code Clauses Referenced:3.1.1, 3.1.2, 3.3.1, 4.1.1, 4.1.2, 6.2.2, 6.2.3, 6.5.1, 11.1.1, 11.1.2, 11.1.4, 11.1.5, 11.1.8, 11.1
Ad Rules Version:2.3
Ad Rules Clauses Referenced:, 9.3.15

Fines Status:Paid

Other Sanctions:Requirement to terminate and refund all customers
Requirement to notify customers
Requirement to report to WASPA
Requirement to suspend any web-based subscription services until compliant