Complaint Detail

Complaint Number:7435
Date Last Updated:2010-03-12

Date Lodged:2009-08-25
WASPA Member:MobileNOBO
Service Description:Subscription
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-03-12
Code Version:7.4
Code Clauses Referenced:3.1.2, 4.1.1, 4.1.2, 6.1.1, 6.2.3, 6.2.4, 11.1.1, 11.1.2, 11.1.3, 11.1.4, 11.1.5, 11.1.8, 11.1.10, 1
Ad Rules Version:2.3
Ad Rules Clauses Referenced:,,,

Other Sanctions:Requirement to suspend service until compliant
Requirement to stop current subscriptions
Requirement to report to WASPA
Requirement to notify customers
Requirement to refund subscribers who request a refund