Complaint Detail

Complaint Number:8348
Date Last Updated:2010-07-17

Date Lodged:2009-12-17
WASPA Member:Clickatell
Service Description:Airtime recharge service
Source of Complaint:Vodacom

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-07-17
Code Version:8.0
Code Clauses Referenced:2.23, 4.1.1, 4.1.2, 4.2.1, 4.2.2, 5.2.1, 5.3.1, 6.2.3, 6.2.4, 11.1.1, 11.1.2

Other Sanctions:Requirement to send a reminder message
Requirement to amend the service