Complaint Detail

Complaint Number:27644
Date Last Updated:2016-06-03

Date Lodged:2015-09-15
WASPA Member:High Gable Limited / Smartcall Technology Solutions
Service Description:Automatic subscription and providing complete information and not having accessible complaints proce
Source of Complaint:Public

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2016-02-25
Code Version:14.0
Code Clauses Referenced:4.2, 5.4, 5.11, 5.14, 7.4, 7.5, 14.1, 15.3, 16.4, 16.13, 16.14, 17.1

Fines Status:Paid
Suspended Fines:R20,000.00

Other Sanctions:Set up a complaints process/customer support on their website